Front Office Manager

About the business

The Ultimo is part of EVT, Australia’s premier entertainment, hospitality and leisure company. We are a proud Australian company with over 100 years of operation within the Entertainment and Hospitality sectors in Australia and New Zealand. With more than 70 hotels, 150 cinemas, and 8000 staff, EVT includes brands such as EVENT Cinemas, BCC Cinemas, Rydges Hotels & Resorts, QT Hotels & Resorts, The State Theatre, Thredbo Alpine Resort, Atura Hotels and Edge Digital Technology.

At The Ultimo, we offer a range of boutique hotel rooms in the heart of Sydney's Chinatown district. 95 rooms situated right on the doorstep of the CBD, The Ultimo is within walking distance of countless attractions including Darling Harbour, ICC Sydney, the Star Casino, Oxford Street, and the Powerhouse Museum. 

Constructed in 1911, recent renovations have added a touch of contemporary design to this heritage-listed building. Combining exposed brick walls with sleek white tiles and furnishings, The Ultimo offers a beautiful example of industrial modernism in Sydney.

All guest rooms at The Ultimo include private ensuites, mini refrigerators, air conditioning, flat-screen TVs, and tea- and coffee-making facilities. We also provide hair dryers, complimentary toiletries, and pet-friendly courtyard rooms for guests who wish to stay with their cuddly companions 

About the role

We are seeking an Front Office Manager to join our team. 

Some of your responsibilities will be:

• Recruit, train, manage and provide leadership to the team
• Manage guest experiences for the best possible outcomes
• Staff roster management
• Ensure our guests have the best possible experience - manage guest/review feedback
• Ensure the safety and security of our guests and team
• Liaise with other hotel departments to ensure exceptional guest experiences
• Maintain a high level of cleanliness and presentation, keeping all work areas both front of house and back of house clean and in working order
• The role is also responsible for AR and collating AP for distribution to head office and must have an understanding of budgeting and working under the HIGA award.

You must be available to work various shifts across a 7-day roster to meet the demands of the business in a busy working environment and be hands on to support the team  during peak operational periods.

Benefits & perks

• Incredible team member discounts from your first day on-the-job. 
• 50% off stays at EVT hotels – Rydges, QT, Atura, JUCY Snooze and more. 
• $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more. 
• Awesome winter and summer savings and discounts at Thredbo. 
• Rapid career growth opportunities through our EVT network. 
• Local community involvement, volunteering and charitable giving.  
• Australia and NZ’s largest and most diverse experiences company.  

Skills & experience

• Advanced Hotel PMS knowledge including rate management. Experience with RoomMaster and Opera ORS would be advantageous.
• Highly developed interpersonal skills
• Strong competency in accommodation management principals
• Friendly, service driven attitude
• Understanding of, and ability to apply the methods that need to be employed to properly manage the Front Office team, including recruitment, performance management and rostering within the HIGA award
• Full-time availability with unrestricted Australian work rights
• Minimum experience as a Hotel Assistant Manager/FO Supervisor/AFOM to be considered for this role.

If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here https://www.evt.com/elevate/careers/.