AddressAre you ready to be part of a little something extraordinary?
Little National Hotel Newcastle is now in operation, & we're searching for our Superstar Front Office Supervisor, to join our award-winning Little National Newcastle Team, in a Permanent (part-time) capacity.
Our Story
Little National Hotel Newcastle (LNN) by Doma Hotels, is on the lookout for vibrant, passionate, and guest-focused individuals to join our exceptional team. If you have a flair for hospitality, a love for creating memorable experiences, and a desire to be part of a forward-thinking hotel brand, we want to hear from you!
Comprising of 181 rooms and located on Honeysuckle Drive, Little National Hotel will offer guests a distinct blend of luxury and comfort. With architect by Bates Smart and Luchetti Krelle, Little National will set a new benchmark in hospitality for the Newcastle region. With luxurious common areas including lounge and bar, library for those needing a space to work and a state-of-the-art gym by Technogym.
Little National Hotel is not just a place to stay; it's an experience. Redefining the concept of boutique luxury by blending modern design, personalised service, and a unique approach to hospitality. Our team is the heartbeat of our hotel, and we take pride in delivering unparalleled guest experiences.
About the role
Our Little National Hotels are all about the little details making a big impact on our guest experiences. Under the general direction of the Executive Assistant Manager, the Front Office Supervisor, will be responsible for overseeing and directing all aspects of the Front Office and guest service functions to achieve the highest possible guest satisfaction. This role requires the building of a working culture to support our mission and key values, all whilst creating little moments for guests that will keep them coming back for more.
Responsibilities include:
- oversee the performance of Receptionists, and Concierge team
- maintain a comprehensive, current, and guest focused set of departmental standards and procedures and oversees their implementation
- effective handling of all guest complaints and being accountable for communicating guest needs via tools in Opera and relevant hotel departments
- seek opportunities to improve the guest experience by processing feedback and developing strategies to improve department and hotel services
- meet all legal requirements for WHS, including incident reporting, whilst taking all reasonable care to prevent injuries. Understanding that guest and staff safety, security and privacy is paramount at all times.
- respond to all emergencies in a calm, professional matter, following all company emergency policies and procedures.
- maintain a high level of product and service knowledge to explain and promote services and facilities to guests.
- assist in preparing and administering detailed induction program for new staff and ensures training programs are designed and implemented to meet individual needs & provide employees with the training needed to understand expectations and perform job responsibilities.
- assist with team rostering, in accordance with departmental budget and forecast.
- assist in planning for future staffing needs, recruits in line with company guidelines.
- provides input for probation and formal performance appraisal discussions in line with company guidelines.
What you will bring
we constantly strive to find exceptional individuals who contribute to our team’s success. Your natural flare exudes passion and ambition. A guest-service expert and champion leader. Your warm and welcoming personality when sharing your local knowledge of Newcastle creates surprising and memorable experiences for our guests.
Naturally, your previous years within a luxury hospitality setting, will come highly regarded. As will the following:
- previous Front Office managerial/supervisor experience in hotels
- high level of customer service, expected of a 5-star establishment
- experience in OPERA Property Management System
- possess current First Aid & RSA certificate
- strong written and verbal communication skills to establish professional relationships with guests, staff, suppliers, and owners
- strong decision-making skills in a fast paced, high-pressure environment
- performance management skills with an ability to relate to, communicate with, and motivate employees to sustain high performance and service standards,
- coaching and training skills to develop and guide others with their professional growth.
Why you want to join our Team
At Doma Hotels our mission is to look after our people, who in turn, look after our guests. We offer our staff extensive training and development, including our ‘Future You’ training platform. As well as a fun, vibrant and friendly working environment, and plenty of career pathway opportunities.
Doma staff receive great benefits, including (but not limited to) discounts across; accommodation (for themselves, friends and family), parking, wellness facilities (the spa and the gym), complimentary staff bootcamp, food and beverage, and early bird access to Doma residential apartment developments.
Join our Team, today and apply now!
If you wish to know more about the role, including position description. Jump on our website Doma Hotels and contact Doma HR.
Doma Hotels is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Doma Hotels does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
This role is available to applicants with full working rights in Australia.
Only successful candidates will be contacted for interview.
