Job description
Well, what are you waiting for! This could be the most enjoyable, exciting and memorable role where you get to make a significant impact while growing yourself and others. Our benefitsOur team are our greatest asset, with countless great people within these walls, think of the friendships and connections ahead! Additional benefits include:Strong connection to our local community and the chance to make a significant contribution every day!A true career in hospitality with unrivalled development opportunities in our expanding organisationA scholarship program worth up to $1500 funding per person per year towards studies to further yourself in your hospitality career.Many opportunities to coach and mentor our team and make an impact on their journey.Above award wages with late penalties every day of the weekSubsidy for fitness membership to keep you healthyFree annual flu vaccinationFree espresso coffee and soft drink for all team members in our comfortable team loungeSecure employment with a multi-venue business operating for over 50 yearsRosters posted four weeks in advance allowing you the chance to plan how you will relax and rechargeUniform provided and paid training programsDiscounts on food, coffee and events at Lantern Club and our four other clubs across NSWDiscounts at partnered holiday parksSalary sacrificing available A great opportunity A rare opportunity for full-time work in hospitality with amazing development opportunities! The role operates Front of House; driving our customer service standards and role modelling the vision and values of our club. When you aren't providing exceptional customer service in our bars, gaming area or on the front desk, you will be coaching and providing leadership to our team in a relief supervisor capacity.We are looking for someone with drive and passion who is keen to develop their skills in leadership and progress their career. The role will operate across all service areas of our venue (such as bars, concierge, gaming, and event) while stepping into leadership when needed to support our Shift Supervisor team. Some responsibilities include:Create memorable experiences for our customers.Educate our customers about what’s on at the club, product offerings and membership rewards.Consistently and proactively provide customers with a high level of customer service.Embrace the Club’s Vision, Mission and Values.Comply with the Club’s policies and procedures (e.g RSA/RCG, safe food handling).Implement and champion change as part of a progressive and evolving organisationSupport and coordinate training, onboarding, and coaching of new starters to the organisationDay-to-day management of Club Operations – including opening and closing, cash handling, legislative compliance, and grievance handlingMonitor and respond to service levels - received goods, response times, service quality, – and assist where appropriate. About you…You are excited for the possibilities that a long-term career in hospitality can bring! You know what it means to be the “go-to” person and think on your feet; you love being able to problem solve, take ownership, lead, coach and motivate. Your unique talents, experience and focus on leadership and club operations will support building authentic relationships with our team and get to know our loyal members. You also demonstrate:Qualities of a leader; you are a role model to othersMotivated to deliver memorable experiences to our customersStrong initiative and ability to make decisions independentlyConfidence in handling difficult conversations with team and customersExceptional cash handling skillsA high degree of discretion, integrity and confidentialityAdaptable and able to keep calm under pressureExcellent interpersonal and teamwork skillsExperience and passion in hospitality with a drive to learn and growCurrent RSA and RCG CompetencyFlexibility to work rotating rosters, overnight, weekends and public holidays in line with our trading hours(Our shift hours range from 6:30am-4:00am every day) Who are we?To find out more about Lantern Club, head to our website https://www.lanternclub.com.au/Lantern Club is part of Mingara Leisure Group where we provide a great, safe, community for our team. We value Workplace Gender Equality and equal opportunities for all.
Address
Roselands, NSW
