AddressWe are a national logistics company with our head office based in WA.
This is an exciting role for the right person who wants to build their career in a warehousing and logistics company at our flagship Hazelmere site.
The Key Account Manager is part of a dynamic warehouse team that is responsible for team management, operations performance, and client services.
Responsibilities:
Client Service and Operations Management
- Ensure site operations are meeting required SLAs, contractual requirements, and client expectations
- Demonstrate a full understanding of the client's contract
- Build and maintain strong client and team relationships; regularly meet key stakeholders and work collaboratively to achieve operational outcomes
- Ensure all operating procedures, and processes, are current and completed by all team members
- Advise and support the client and teams on daily matters with clear communication, applying examples of best practice
- Encourage teamwork; drive change and ensure all staff members are aligned to achieving client satisfaction
- Always maintain effective communication with the respective stakeholders
Promptly escalate communication when/if required
- Compile and present accurate monthly and quarterly information reporting
- Proactively identify continuous improvements for service improvement and client value-add
- Prepare and manage payroll, budgeting, and respective finances effectively
Leadership, Training & Development
- Lead client and staff meetings with confidence and knowledge
- Hire, lead, motivate, train, evaluate, and retain team members.
- Identify, encourage, and develop future leaders through robust development and succession planning
- Manage staff using a ‘lead-by-example’ approach; be prepared to assist with any role when necessary to ensure client service expectations are met
- Ensure the team is optimally staffed at all times
- Delegate whilst also exhibiting a hands-on approach
- Foster a positive, cohesive, collaborative, and team-oriented work environment
- Prepare and conduct regular employee evaluations and development planning
- Work with the Manager of Operations and the HR team to resolve any disciplinary issues in a timely manner
- Demonstrate cross-cultural awareness and sensitivity
Corporate & Compliance
- Always exhibit professional decorum
- Ensure strict compliance with processes, procedures, and policies, particularly relating to the confidentiality of client information
- Network with other Account Managers to share ideas and best practices
About You:
Experience & Characteristics Required:
- 3+ years' experience in a leadership and operations management role
- A degree in Supply chain and logistics or a related field would be of advantage
- Strong client service, negotiation, and communication skills
- A high level of competency in MS Excel, Word, and PowerPoint
- Detail-oriented with the ability to prioritise and handle multiple tasks in a demanding, time-sensitive environment
- An understanding of risk mitigation and sound knowledge of WHS and CoR compliance within the warehousing industry
Exposure to any Tier 1 WMS will be viewed favourably. This is a hands-on role where you will be expected to work collaboratively with warehouse and administration staff.
We are committed to creating a safe and inclusive environment that values and respects diverse styles, backgrounds, experiences, and perspectives.
This is a fantastic opportunity to join our growing and dynamic organisation with significant career prospects. Salary will be determined based on level of experience.
NOTE; We manage recruitment in house, we request no recruitment agencies
