Functional Analyst Servicenow

Functional Analyst ServiceNow

The City of Gold Coast is Australia's second-largest local government authority, and our people are united in their passion for delivering the best for our City.

Why join the City of Gold Coast? What's in it for you?

When you join the City of Gold Coast, we provide pathways and opportunities for you to grow and achieve your potential; we look out for your health and well-being with our Fitness Passport and Employee Assistance Programs, and we offer flexible work and hybrid office/work from home options to allow you to have more time doing the things you enjoy. In addition, we have a generoussuperannuation scheme and an employee-driven Social Club to get you amongst the action!

About your new branch

The Chief Technology Office department is responsible for the delivery of Information and Communication Technology (ICT) services and information services . These services include infrastructure, communications, ICT policies, application management, ICT project management and service management.

About your new role

The Functional Analyst will assist the various business areas to understand business objectives, questions, problems and work with internal teams and external vendors to maximise City's value generation from its ServiceNow Platform.

For more information about this role, please view the attached position brief. To access this document, click the paperclip icon in the top right corner of this screen.  

What you bring to your new role

• Demonstrated ability to work well in a team, set priorities and effectively manage time
• Demonstrated ability to interact at all levels with customers, team members and other stakeholders
• Motivated to help our customers get the most from their investments
• Ability to problem solve, research, and find solutions
• Excellent written and verbal communication skills
• Excellent knowledge and skills in ServiceNow platform
• Experience in configuring and supporting ServiceNow
• ServiceNow certification highly desirable, or willingness to attain
• Relevant tertiary education desirable

How to apply for this role

If you think you have what it takes, but don't necessary meet every criteria, please still get in touch.

Click on the 'Apply' button below to complete your online application. Please upload your current resume and a cover letter (no more than two pages) that demonstrates how you meet the requirements of this role. Please ensure each document is within a 2MB file size limit, preferably in PDF format.

As part of our selection process, you may be required to undertake a one-way video interview via Criteria, face-to-face or virtual interview via Microsoft Teams. You may also be required to undertake reference checks via Xref, police checks, employment history checks, qualification checks and drug and alcohol testing.

The City of Gold Coast is an equal opportunity employer dedicated to promoting an inclusive and diverse workplace. We are committed to supporting an environment where all employees, regardless of their differences or similarities, feel valued, respected and supported. Aboriginal and Torres Strait Islander persons are encouraged to apply.

Please note applications for all of our vacancies close at 10.30pm on the listed closing date.