GENERAL MANAGER at Club Mooloolaba

About Us: We are a well-established Bowls Club (Club Mooloolaba) located on the beautiful QLD's Sunshine Coast, around 100 kms north of Brisbane, have been proudly serving our community for over 75 years. Queensland's Sunshine Coast has a population of around 355,000 and offers all the benefits that come with living and working in a large city.  With a membership of 4,000 and a reputation as the Premier Club in the region, we offer exceptional facilities, including two undercover carpet greens with a fixed structure roof. This not only allows for bowls all year round but also provides a versatile space for hosting large events. We have a track record of successfully hosting significant functions, such as the 'Golden Blade' Awards, accommodating 650 guests, and the Mooloolaba Surf Club 100 Year Anniversary Dinner, seating over 500 guests. Our club attracts tourists from all over, making it a vibrant and exciting place to work.

The General Manager will be supported by a Functions Manager and a Bowls/Operations Manager, as well as a dedicated team of 15 staff members who contribute to the smooth operation of our club. Our club features 42 gaming machines along with a popular Club Bistro, contracted out and seating approximately 150 guests, offers delicious lunch and dinner options and is open seven days a week. We have 3 bars, including the beer garden bar with its picturesque view overlooking the bowling greens. In addition to the large function space provided by the bowling greens, we have a dedicated functions room that can accommodate up to 120 guests, offering flexibility for various events and gatherings.

Job Responsibilities: As the General Manager, you will have overall responsibility for the day-to-day operations of the club and expect to be hands on in the day to day duties of the club. Your key responsibilities will include:

• Developing and implementing strategic plans to ensure the continued success and growth of the club.
• Managing the club's financial operations, including budgeting, forecasting, and reporting.
• Ensuring that the club maximises the return from all revenue streams.
• Recruiting, training, and supervising staff to maintain a high level of service and professionalism.
• Overseeing the planning and execution of functions, events, and member activities, ensuring exceptional customer satisfaction.
• Collaborating closely with the Board of Directors of 7, providing regular updates and working together on key decisions.
• Cultivating strong relationships with members, sponsors, and the local community to enhance the club's reputation and engagement.
• Driving exceptional customer satisfaction. 
• Demonstrating strong leadership skills with the ability to manage teams for high engagement and performance. 
• Ensuring compliance with all relevant legislation, including gaming regulations and health and safety requirements.

Requirements: To excel in this role, you should possess the following qualifications and skills:

• Proven experience in a similar management role within the hospitality or sports industry, preferably in a club environment.
• Strong leadership skills with the ability to motivate and manage a diverse team.
• Excellent financial acumen, including budgeting, forecasting, and cost control.
• A commitment to ongoing training and development of staff. 
• Knowledge of marketing and promotions (internal and external) with the ability to implement campaigns and strategies.
• Exceptional communication and interpersonal skills to engage with members, staff, and stakeholders effectively.
• Sound knowledge of gaming regulations and experience in managing gaming operations.
• A customer-centric approach with a commitment to delivering outstanding service.
• Ability to work under pressure and manage multiple priorities simultaneously.
• Knowledge of all relevant legislation and employment Awards.
• Strong computer skills.
• Ability to work positively with a Board of Directors.
• Relevant certificates including RSA and RSG (or the ability to acquire these)

Critical to your successful appointment will be your cultural fit to our organisation, your demonstrated initiative, your ability to problem solve and the confidence to tackle tasks head on. 

How to Apply: If you are passionate about the hospitality industry, have the drive to lead a premier club, and possess the necessary skills and experience, we would love to hear from you. Please submit your application to the Club Chair, Mr Philip Newsome, outlining your relevant experience via the Apply Button.

Living and Working on Queensland's Sunshine Coast: The Sunshine Coast offers an incredible lifestyle with its stunning beaches, lush hinterland, and year-round pleasant climate. As the ideal place to live and work, it boasts a strong sense of community, an abundance of outdoor recreational activities, and a thriving arts and cultural scene. With a relaxed coastal vibe and easy access to major cities like Brisbane, the Sunshine Coast provides the perfect balance between work and leisure, making it an excellent location for professionals seeking a fulfilling career and an exceptional quality of life.