General Manager - Facility Services

Role Description

We are an Australian owned Facility Services business that has been proudly operating for over 30 years. We have expanded in capability and experience across a wide range of industries to a presence that proudly services hundreds of commercial properties across Australia every day.  We directly employ a team of over 400 staff servicing our client base and are currently expanding to further meet our client needs. This expansion has seen us grow our commercial cleaning business into a portfolio of services for property managers, including Grounds Maintenance, Landscaping, Pest Control and Property Maintenance, providing a more compelling offer to customers.

As a key member of our company’s Executive Team, this role is to lead the daily management and operational delivery of our Facilities Division, which is broken into:

• Central Labour Planning (monitoring daily operations)
• Operations Management (leading daily duty management and dispersed team of supervisors)
• Workforce Oversight (leading a team of over 400 staff working remotely across Australia)
• Client Relationship Management

Commercial understanding and a strong sense of customer service will be critical to the success of this role, with our in-house planning software providing transparency on attendances and optimised planning.

Job Scope:

• Leadership of our Facilities Division, which is broken into: 
  • Central Planning Team (Recruiting, Planning, Monitoring) 
  • Field Operations Team (Operations Managers, Field Supervisors)
  • Relationship Management

With the support of your Team, key accountabilities are; 

• Understanding client SLA's and ensure that service levels are maintained or exceeded as part of operational planning.
• Drive continued developments in our IT system to ensure transparency on activities.
• Support early assessment of labour and materials requirements for all sales opportunities.
• Once clients approve work, begin planning labour, subcontractors and materials in advance of labour being on site.
• Regularly manage scheduling of projects and adjustments to schedules to support client dates    
• Ensure effective planning of an scheduled and unscheduled works, with a view to ensuring cost effective planning.
• A rigid focus on driving an outcome for the client
• Review new methods of planning/work execution in order to achieve efficiencies/
• Manage subcontractors to the same standard as our own direct labour.
• Oversight on budgets, plan changes and time frames to ensure that projects are completed on time and within budget
• Managing a suitable quality assurance overlay to ensure that our work remains high quality, and that proof of work is recorded in our audit systems to support invoicing and disputes.   
• Managing OHS and safety across our teams.
• Sales support, customer service and relationship managment with clients.

Skills/Education/Experience:

• Minimum 5 years experience in the a comparable management roles leading service outcomes.
• Skills in labour management & planning, an in depth commercial mindset
• Strong ability to use IT systems Microsoft Outlook, Excel and Word
• Ability to be self-motivated with strong time management skills
• Strong literacy and numeracy skills
• Outstanding communication, negotiation and organization skills

Only successful candidates will be contacted.