AddressThe Ascott Limited (Ascott) is a member of CapitaLand Investment (CLI), headquartered and listed in Singapore. Ascott has become one of the leading international lodging owner-operators, with more than 900 properties in over 200 cities spanning more than 40 countries across Asia Pacific, Central Asia, Europe, the Middle East, Africa and the United States.
The company’s serviced apartment, coliving, and hotel brands in Australia include Citadines, lyf, Oakwood Premier, Quest and Somerset.
Citadines on Bourke Melbourne is seeking a dynamic, experienced, and dedicated professional to fill the role of General Manager. As a key leader in our organization, the successful candidate will play a pivotal role in managing our property and fostering a culture of excellence.
Reporting directly to the Director of Operations, you will oversee the daily operations of the hotel, ensuring seamless guest experiences, maintaining high standards of service, and implementing strategic initiatives to drive business growth and profitability.
Key Responsibilities:
- Manage all aspects of daily hotel operations to ensure exceptional guest experiences.
- Lead and inspire a diverse team of hospitality professionals, fostering a culture of collaboration and excellence.
- Develop and implement strategic plans to drive business growth, optimize revenue, and enhance profitability.
- Oversee budgeting, financial performance, and cost control initiatives.
- Maintain high standards of quality, safety, and compliance with industry regulations.
- Foster positive relationships with guests, employees, and stakeholders.
- Provide the local area with a new-to-market F&B concept and identity while delivering a great experience.
Key Requirements:
- Experience in senior hospitality management.
- Proven track record of successfully leading teams and achieving business objectives.
- Strong financial acumen and experience in budgeting, forecasting, and P&L management.
- Excellent communication, negotiation, and interpersonal skills.
- Strategic thinker with the ability to identify opportunities and drive operational efficiencies.
- Familiarity with industry trends, best practices, and regulatory requirements.
In return, you will receive:
- Staff awards and anniversary gifts
- Professional and technical development opportunities
- Access to an Employee Assistance Program
- Be a part of the world’s largest Serviced Residence Company
- You may be entitled to a company year-end bonus
We strongly encourage you to apply if you meet the above criteria and are passionate about customer service and the hospitality industry.
