General Manager: Mon Repos

• Exciting news awaits: We are transforming an oceanfront location at Mon Repos into Australia’s sole accommodation tourism offering centred around marine turtles in their natural habitat.
• Take the lead on the pre and post-opening of this newly redeveloped and iconic property.
• Looking for a sea change and a once-in-a-lifetime opportunity – look no further!

With properties in some of Australia’s most iconic locations, NRMA Parks and Resorts provide accommodation that suits every budget and style – from campsites to luxury resorts. We connect holidaymakers with over 55 incredible natural destinations that offer more than a change of scenery. 

Owned by the NRMA Group, we have a large team across our holiday parks, resorts and support office who love what they do, all working together to make holiday magic. Because creating unforgettable holidays is not just our job – it’s in our nature. 

In mid to late 2024, the NRMA will open a new accommodation development on the shores of the world-famous Mon Repos beach. The property will offer guests a unique nature-based experience with exclusive access to one of nature’s most amazing moments: turtles nesting in their natural environment. Guests will be able to stay in a range of accommodation overlooking the beach, including glamping tents, villas and camping sites. A range of resort style facilities and guided turtle tours ensure an unforgettable experience.

The vision is to create a year-round holiday destination offering a unique nature and cultural experience. From local Indigenous culture to seasonal Loggerhead nesting and hatching tours, stargazing, and more – this resort will be a haven for unforgettable experiences.

What you will do:

Commencing in May, you will have property pre-opening experience in the hospitality industry, as you will become a part of the pre-opening team throughout this critical period of the development.

Reporting to the NRMA Operations Manager, you will continue to operate a profitable and sustainable eco-tourism and experience-based resort business, maximising a return on capital investment.

You will consider yourself a confident, 'all-round' leader, as this varied role will see you build and maintain successful relationships with employees, guests, and key community stakeholders. You will provide a versatile and hands-on approach to leadership and support in all areas of resort operations, including food and beverage.  There is a requirement for the General Manager to reside onsite in the managers residence and due to the natural environment, the park cannot facilitate pets.

The resort will have a diverse range of new high-quality accommodation options, beachfront caravan sites, suitable food and beverage offerings, tropical landscaped gardens, a resort-style swimming pool, and concierge services.

• Assist with the resort’s pre-opening operations and recruitment throughout the critical period pre-delivery
• Ensure an amazing guest experience and maintain appropriate levels of employees in all areas of resort operations
• Overseeing asset management focusing on the protection and preventive maintenance of key assets and buildings
• Oversee the smooth running of the resort’s day-to-day operations across all areas
• Managing financial budgets with respect to incremental revenue targets, labour, operating costs and monthly re-forecasts
• Capital works project management
• Establishing, monitoring and managing key business performance indicators
• Monitoring and maintaining a high standard of safety of all guests, visitors and employees
• Manage, develop and drive engagement of a diverse team

What you will bring:

• Understanding and experience in the eco-tourism space and in property launches
• Experience with pre-and post-opening recruitment
• Experience in managing or held an extensive senior role in a resort, or similar tourism-related role
• Strong skills for building and maintaining relationships with key tourism industry partners, local Parks & Wildlife staff and local First Nations communities
• You will have experience working in an environment where initiative, organisational and advanced planning skills are essential
• Previous experience in managing properties with a food and beverage component will be highly regarded
• You will demonstrate a flexible attitude to work and the passion to work as part of an operational team who are hands-on, confident and have a passion for delivering outstanding guest relations
• You will possess excellent verbal and written communication skills and have proven evidence of successful financial and strategic management and ability
• You are a hands-on leader; you walk the talk and can communicate with and manage staff at all levels

What’s in it for you? 

At NRMA Parks and Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit! 

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning holiday parks, resorts and lodges. 
• Complimentary My NRMA membership, including free Roadside Assistance and discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year 
• Market-leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements 
• Discounts on all NRMA insurance products, including car, home and travel 
• Grow or progress your career and move around the country or across the NRMA Group's business with us. 

Know you belong:

At NRMA Parks and Resorts, we celebrate and welcome differences and work together to create an inclusive workplace where our people feel respected, heard, valued, and connected, no matter what their background or experience. From First Nations peoples, to gender, age, ethnicity, sexual orientation and different abilities, we welcome people from all walks of life and embrace unique perspectives.  

While we continue to commit to an inclusive, equitable and diverse workplace we are proud of our key achievements to date:    

• We made the 2022 AFR Boss Best Places to Work List 
• Recognised by Reconciliation Australia for our ‘Stretch’ Reconciliation Action Plan 
• Recognised by the Workplace Gender Equality Agency as an Employer of Choice for Gender Equality 2023-2025 
• Certified as a Family Inclusive Workplace 
• Awarded 2023 Australian Workplace Equality Index (AWEI) Bronze Employer & 2022 AWEI Most Improved Employer 

Are you nodding your head as you read this?  Ready to roll up your sleeves and really make a difference?  Apply now, we cannot wait to hear from you!