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Form of workGeneral Manager – Operations (National Role)
Employment type: Full time
Location: Melbourne, Victoria
About the role
As the General Manager of operations, you will be responsible for leading and managing our cleaning and maintenance operations, nationally. You will play a pivotal role in ensuring the efficient and effective delivery of cleaning and maintenance services to our diverse customer base. Reporting directly to the Executive General Manager, you will drive strategic initiatives and spearhead continuous improvement efforts to elevate our service standards.
Key responsibilities, but are not limited to:
- Provide direction and leadership for our national cleaning and maintenance operations.
- Drive innovation and thought leadership, leveraging technology and sustainable practices to drive operational efficiency and optimisation.
- Proactively identify opportunities for expansion, diversification, and strategic partnerships driving organic growth.
- Develop client relationships at senior executive levels, addressing their evolving needs, with a strong focus on customer experience.
- Strong financial acumen - Take ownership of P&L, forecasting, and reporting, ensuring financial targets are met and resources are allocated efficiently.
- Foster a world class safety culture.
- Prepare and present regular reports on operational performance, financial metrics, and strategic initiatives to executive management.
What you need
- Proven track record of at least 5 years in senior leadership roles, and 10 years in operations.
- Experience in cleaning industry, facilities management, or related industries highly desirable.
- Exceptional contracts and commercial acumen.
- Demonstrated ability to conceptualize and execute transformation projects.
- Passion for innovation and continuous improvement, with a keen eye for emerging trends and disruptive technologies in the cleaning industry.
- High discretionary effort, ability to prioritise for self and others in a fast-paced environment.
- High level of integrity, ethics, and professionalism, serving as a role model for ARA values.
What we can offer
Competitive compensation package and performance-based incentives
Novated Lease Facility
Membership in Lifestyle benefits programs gives you access to generous employee discounts.
Employee Assistance Programme for you and your family
Great head office location with on-site parking
Private health insurance discounts
ARA Property Services supports equal employment opportunity, inclusion, and diversity in the workplace. Visit our website at https://propertyservices.aragroup.com.au
We’d love to hear from you. Apply now! If you would like more information about this role, please email us at **@arapropertyservices.com.au
About us
ARA Property Services is a national commercial cleaning and property maintenance company. Through our commitment to excellence and drive to be better, ARA Property Services, formerly CMC Property Services, has earned a prominent reputation and enjoyed significant growth in the commercial cleaning industry for over 20 years. Several awards were won: the 2018 Australian Achievers Awards, the 2015 FMA Industry Award for Collaborative Partnerships, and the 2015 BSCAA Victoria Excellence Awards.
We are specialists in the cleaning and maintenance of office, retail, education, aviation, defence, government, and healthcare facilities. Our extensive customer base, spanning the capital and most regional areas throughout Australia and New Zealand, provides us with clear insight into the unique requirements of all our customers.
