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Job Description Cluster General Manager - Novotel Makkah Thakher City & Novotel Residences Makkah - The biggest Novotel in the world
Be an ambassador of the brand and the property as General Manager, where your leadership, strong interpersonal skills and strategic vision will drive an engaged team, guest satisfaction and maximized operating results. You will bring your strong commercial and business acumen, and tenacity to drive the top line to exceed targets, and to position the property in the (luxury, premium, midscale, economy) marketplace.
What is in it for you:
You will be responsible for: o Leading the business in the cluster hotels.
o Lead the overall management and strategic direction of the property and support all departments in the achievement of operational targets
o Maximize the property in terms of profit and management of financials
o Ensure full compliance with operating controls and legislation in all areas of the business
· Building your team
o Actively involved in the recruitment process of positions within the property to select the best fit
o Champion employee engagement and promote a collaborative and inclusive environment where all employees are encouraged to provide input
o Develop relationships within the local community
· Driving service culture
o Maintain product and service quality standards to exceed guest expectations
o Promote the brand and ensure all brand essentials and standards are in place and executed consistently.
Qualifications Your experience and skills include:
· Previous experience in a leadership role within a similar hotel brand or business
· Passionate to grow and develop self and others
· Strong relator with ability to build relationships
· Strategic, creative and able to communicate effectively
· A proven leader who is able to inspire others
· Strong business acumen and demonstrated success in driving the commercial performance of the business and delivering on KPIs.
You will live the brand by:
Note: Customization by brand or market segment must be added for the Cluster General Manager. For example:
· Develops accurate and aggressive long and short-range financial objectives consistent with the Brand strategy
• Interacting in a positive way with all team members to ensure a luxury guest experience
• Fostering positive owner relations and maximizing performance
Additional Information Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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