AddressBe a part of sharing special places and shaping lasting memories with Australia’s leading experiential tourism business
About Us
Our Rail Division, previously known as Great Southern Rail (“GSR”) operates Australia’s iconic rail journeys, The Ghan, Indian Pacific, The Overland and Great Southern.
There are very few global journeys considered national treasures, but our trains are, without question, iconic Australian experiences. From the moment our guests (and potentially you!) step aboard these legendary trains, you can feel it – a spirit of adventure and a sense of something very special about to unfold.
About Journey Beyond
Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 14 brands spanning the country, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond’s impressive tourism brands include iconic trains The Ghan, Indian Pacific, Great Southern and The Overland; premium small-group outback operator Outback Spirit; eco-luxe lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; and our tallest members, Melbourne Skydeck and Eureka 89.
Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.
About the Role
We have two exciting newly created roles as part of the Journey Beyond Rail Team. Applicants will be considered for either position/train.
Based at the Adelaide Parklands Terminal, the General Manager will be responsible for the assigned train journey portfolio. Reporting to the Executive General Manager, you will be responsible for the overall management and delivery of the applicable train journey and associated terminals.
You will be responsible for:
- The proactive management of the Net Promotor Scores (NPS).
- Achievement of the Budget for the allocated Journey, through effective management of workflows, labour spend, waste management and supplier relationships and performance.
About you
The position requires a leader that is not only commercial and financially savvy but can demonstrate from experience that you:
- are planned, organised and strategic
- are truly invested in the guest experience and delivering on our promise to ‘sharing special places and shaping lasting memories’
- are an inspirational leader with a love for creating a high performance environment for our incredible people
- views all actions and performance through a guest centric lens
- ensure safety, risk and compliance.
What We Offer
- General discounts on Journey Beyond travel and experiences
- An attractive salary
- Study Assistance Policy
- A career with opportunities for progression, transfers, and secondments
- Employee Referral Policy
- Private Health discounts
- Employee Assistance Program
- Discounts on Journey Beyond merchandise
- Parental Leave Program
- Purchased Leave Policy
How To Apply
If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV. Your Rail Journey starts here!
Apply now. Join us!
