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SalarySeeking a Passionate German-Speaking Technical Support!About Us:We craft game-changing customer experiences that drive brand growth worldwide. With deep insights and cutting-edge technology, we design integrated journeys that transcend expectations and scale seamlessly. Whether you're a startup or a global brand, we're your partner for success. We've got you covered, no matter the complexity or scope of your customer journey.Role Overview:As a German Technical Customer Support Specialist, you'll deliver top-notch technical assistance to our clients, resolving complex technical inquiries and issues through phone, email, and chat. Collaborating closely with our internal technical teams, you'll ensure seamless communication and swift problem resolution. This role provides an avenue to elevate our customer support standards, driving customer satisfaction and reinforcing our commitment to excellence in technical serviceKey Responsibilities:
- Answer Inquiries: Respond promptly and effectively to customer inquiries received through various channels, including phone, email, and chat.
- Resolve Issues: Address and resolve customer issues and concerns in a timely and professional manner, ensuring a positive customer experience.
- Update Information: Keep customer records and databases up-to-date with accurate and relevant information.
- Update Documentation: Maintain documentation and knowledge base materials to support customer service operations.
- Ensure Satisfaction: Strive to meet or exceed customer expectations by providing exceptional service and support.
- Offer Guidance: Provide guidance and assistance to customers regarding travel bookings, reservations, and related inquiries.
- Analyse Issues: Analyse customer issues and feedback to identify trends, patterns, and areas for improvement.
- Assess Reports: Review and assess customer service reports and metrics to track performance and identify areas for improvement.
- Implement Fixes: Work with internal teams to implement solutions and improvements to enhance the customer experience.
- C1 proficiency in German
- B2 proficiency in English
- Attractive Salary: We offer competitive compensation packages that reflect your skills and experience, ensuring that your hard work is recognized and rewarded.
- Bonus for Important Life Events: Celebrate important milestones like marriage or university graduation with a special bonus.
- Performance Bonus: You'll have the opportunity to earn performance bonuses based on your contributions and achievements, providing additional motivation to excel in your role.
- Health and Life Insurance: Comprehensive coverage reflecting our commitment to your well-being.
- Hybrid Work Model: We offer a flexible hybrid work model that provides you with the freedom to balance your work and personal life effectively, ensuring a healthy work-life balance.
