Group Service Manager

Company DescriptionTemperzone is a leading manufacturer, distributor of innovative air conditioning and ventilation products throughout Australasia, Southeast Asia, and China. We are also the exclusive distributor of Hitachi Cooling & Heating products within Australia and New Zealand. We have evolved through an ongoing commitment to best manufacturing practices, innovative design, customer service, and technology for quality delivery.Job DescriptionShape the customer experience and drive business success by managing all after sales services across ANZ. Your responsibilities will span across operational, administrative, parts sales, and technical aspects, demanding a blend of leadership, problem-solving, and customer service expertise. You will be responsible for building strong relationships with major clients, delivering exceptional service, and contributing to the overall success of the business. Your focus will be on developing and implementing a group strategy approach to all aspects of after sales service whilst delivering improvement in the customer experience and a reduction in after sale service costs.QualificationsRelevant tertiary qualification (business, management etc.) or equivalent management experience.Proficiency in Microsoft Office Suite and other relevant software Qualification - implementing and managing process improvementsMinimum of 5-7 years of experience in a service management roleExceptional leadership skills with the ability to influence and lead change.Excellent problem solving, people management, communication, and interpersonal skills (written and verbal)Ability to resolve customer disputes effectively.Experience & aptitude for diagnostics & fault finding is essential.Able to work as a Team with all Departments.Understand and promote installation Codes of Good PracticeHigh level of customer service awarenessStrong budget management and financial analysis skillsExperience with data analysis and reportingAdditional InformationIf you are a team player with great work ethic that shows drive and initiative along with attention to detail, you will be rewarded with excellent working conditions, a supportive management team, ongoing training, development, and exciting career growth opportunities. We offer a highly competitive remuneration package.At Temperzone we believe that our people are our strength so it’s important to us to have the right people in the right roles to move us into the future. Temperzone is an equal opportunity employer wishing to increase our philosophy of the customer experience. Work in an environment that values diversity, flexibility and where everyone belongs.The successful candidate will be required to undergo a pre-employment medical and complete a national police check. Please note that only people with the right work in Australia need apply for this position.