Group Transport Systems & Continuous Improvement Manager

About Us

JB Hi-Fi Group is one of Australasia’s largest and most trusted retailer groups with hundreds of stores trading under the JB HiFi and The Good Guys banners, supported by a network of Home Delivery Centres (HDCs).  Our HDCs and Supply Chain teams help contribute to our retail business success through Imagining and Enabling Supply Chain possibilities that deliver to our Customers Safely & Sustainably.  By combining capability, technology and an engaging team culture, we can offer the best brands, a big range of home appliances and consumer electronics at low prices.

Why Join Us?

• We have a supportive, transparent and inclusive team
• JB Hi-Fi and The Good Guys are multi-award winning, iconic retail brands with a rich history in the Australian retail market
• We support vulnerable members of our community by making donations to our ‘Helping Hands’ and ‘Doing Good’ workplace giving programs. Every dollar our team donates is matched and together we have donated more than $33m to our charity partners
• We offer generous team member discounts across The Good Guys and JB Hi-Fi
• You will have exposure to ongoing training & development opportunities from day one
• We offer fantastic long-term career opportunities across the broader JB Hi-Fi/The Good Guys group

The Role

Join us as we embark on an exciting journey here at JB Hi-Fi to uplift our Supply Chain environment through the use of innovative technology which will drive greater collaboration and unlock efficiencies across our Supply Chain, particularly in our last mile execution.  As part of our Supply Chain transformation, we have a number of exciting opportunities to join our team as we take the next step in our journey.

The Group Transport Systems & Continuous Improvement Manager is a newly created role within our Supply Chain, that is responsible for leading the planning and organisation of all standardised transportation processes and performance metrics. This position serves as the product owner, administrator, and operator of all IT systems (internal and external) essential to the Group’s transport activities.

Key responsibilities include, but are not limited to:

• Leading the day-to-day operations of the team, through providing clear role accountability, coaching and direction 
• Cultivating a supportive and inclusive culture, ensuring team member safety and well-being is prioritised
• Leading the Continuous Improvement of operational processes
• Analysing various transportation flows and sites to optimise and standardise operational processes, identifying and suggesting intervention measures for performance improvement and enhanced customer experience
• Acting as an agent of change by rallying all stakeholders around a common vision regarding the development of unified and optimum business processes and IT
• Implementing control and monitoring procedures to ensure optimal performance of the service to ensure adherence to budgets, productivity, quality, and delivery times
• Driving a safety culture by ensuring transport processes reflect the relevant safety and COR requirements and ensure team provides reporting on COR incidents across the Group
• Governing the carrier audit schedule and ensure team communicate requirements to all parties, support or undertake audits and monitor the completion of corrective actions

About You

To be successful in this role, you will need:

• 8+ years of experience managing System & Performance team - specifically within home delivery, logistics, transportation, warehousing, or related field
• Strong experience in transport planning and scheduling
• Comprehensive knowledge of the transport industry, transport equipment and relevant legislative and regularly requirements such as Chain of Responsibility
• Strong experience in leading and building large (and sometimes geographically dispersed) teams
• Strong computer literacy and exposure to general software packages (such as Microsoft Office Suite) and warehouse software (such as Oracle, SAP, AS400), including transport management systems
• Continuous improvement and process improvement experience and Lead Six Sigma experience within a Supply Chain / Transport environment
• Strong financial and business acumen
• Comfortable embracing change, resilient in overcoming challenges, and flexible in adjusting priorities, all whilst maintaining a proactive approach to Continuous Improvement

To Apply

If you are interested in this exciting opportunity with us, please click apply and upload your CV. All applications are strictly confidential. JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply! 

#Southbank #P1