Guest Experience Manager

Company Description
Winner of the Australian Hotels Association SA 2023 Deluxe Hotel Accommodation and 2022 Restaurant Accommodation Division Awards, positioned in the heart of Adelaide, just footsteps from the River Torrens and Light Square, the Sofitel Adelaide is surrounded by the city’s historic treasures and contemporary icon, linking Adelaide’s modern joie de vivre with classic French Bordelais art de vivre to articulate an enriched experience of captivating refinement.
We are “relentlessly guest obsessed” in everything we do, and work to deliver the very best culinary and service experience for our discerning clientele.
Job Description
Are you seeking the next step of your guest service career? Do you want to have the independence to make Sofitel Adelaide, the newest addition to the luxury landscape in Adelaide, your playground? This is a fantastic opportunity to join our leadership team in a high profile role, to join the best and to be your best.
What you will be doing:

• Looking after Sofitel guests at every step of their journey, with a strong focus on VIP guests, ALL members and Club Millesime guests.
• Ensuring Guest Experience equates with what they expect from a Sofitel Brand and a Luxury Hotel.
• Creating the ultimate personalised service for Sofitel guests, while providing a communication link to the hotel executive management.
• Responsible for guest feedback platforms, making this our most meaningful tool to elevate Sofitel magnifique guest journey.
• Driving hotel reputation scores by supporting Ambassadors with brand awareness and ongoing service improvement.

Qualifications
Your experience and skills include:

• You are a well organised, guest-obsessed natural leader
• Prior experience as a Front Office Manager, Executive Club Manager or a Guest Experience/Relations Manager, in a luxury setting is essential
• Your infections and positive personality make you an expert in the art of serving guests, but you are equipped to stay composed under pressure
• You create genuine and positive relationships
• You are a networker and natural sales person with exceptional interpersonal skills
• Proficient with Windows, Opera or similar PMS. HotSOS experience is an asset.
• Excellent communication skills, verbal, non-verbal and written.
• Knowledge of another language preferred
• Excellent personal presentation, taking pride in your appearance
• You are highly organised, with the ability to manage effectively between tasks
• You are a self-starter with the ability to motivate self and Hotel Ambassadors to achieve goals, respond to guest requests and business volume quickly and efficiently.
• Responsible Service of Alcohol and Responsible Peron badge essential
• Current First Aid Certificate and CPR, desirable

Additional Information
Your team and working environment:
Be part of Sofitel Adelaide's growing team with the opportunity to build your skills and expertise to reach the best version of YOU.
At the Sofitel Adelaide, you will take your embrace your GRIT as your chosen superpower. You will have the opportunity to make every contribution count and we aim that every interaction will make you #feelvalued by creating a fun, fast-paced and rewarding work environment
What is in it for you:

• Employee benefit card offering discounted accommodation and food & beverage discounts in Accor properties worldwide
• up to 50% discount on meals at Sofitel Adelaide
• Family & Friends accommodation discounts
• Learning programs through our Academies
• Fully laundered uniform provided
• Free 24 hour access to our Employee Assistance Program
• Opportunities to develop your talent and grow within our property and across the world!
• Ability to make a difference through our corporate social responsibility activities
• Multiple positions available, both part-time and full-time to suit your avalibility

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. To discover the life that awaits you at Accor, visit
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS