Guest Service Agent

Why work for Accor?

The position is based in Accor's flagship Canberra hotel, Novotel Canberra conveniently based in the city centre opposite the light rail. We are a 286-room hotel with 8 conferencing and event facilities hosting all events from Corporate groups to sports teams.

Key Responsibilities

• Manage arrivals and departures of everyone visiting our hotel
• Provide exceptional Guest Service by responding to guest requests efficiently and courteously
• Maintain a high level of professionalism and accuracy with all accounting functions
• Communicate with housekeeping, reservations and maintenance departments to ensure all guest requests and needs are met
• Actively resolve guest issues and challenges presented on shift

Skills & Experience

• Must be available for shift work, 7am-3pm , 3pm-11pm. 
• Impeccable grooming and presentation
• Excellent organisation and time management

What is in it for you:

Benefits Your Way:

• The opportunity to Work Your Way across the much-loved Accor Brands
• Develop yourself in a fun-filled environment with the beautiful Darling Harbour view
• Discounted Accommodation and F&B in Accor hotels worldwide from Day 1
• ASR & Tenure Milestone recognition
• Paid parental leave
• Accor partnership discounts
• Employee Assistance Programs and much more!

Our commitment to Diversity & Inclusion:

• We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know.