Guest Service Agent

Company DescriptionWhy work for Accor?
We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
The position is based in Accor's flagship Canberra hotel, Novotel Canberra conveniently based in the city centre opposite the light rail. We are a 286 room hotel with 7 conferencing and event facilities hosting all events from Corporate groups to sports teams.
Job DescriptionDo you enjoy creating memorable guest experiences? Join our team as our next Guest Service Agent and build your career with Accor!
Currently, we are looking for a highly motivated and passionate Guest Service Agent to join Novotel in Canberra.
The successful candidate will have a love for delivering exceptional Guest Service and have an eye for accuracy. Reporting to the Front Office Manager, will be responsible for the following duties:
Providing high standard of customer service at all times
Attending guests’ phone calls, managing inquires, and check in & check out of guests
Offering and promoting products/services to guests
Undertaking general clerical & administrative duties where needed
QualificationsThe successful applicant will ideally have:
A warm, friendly and engaging personality
Immaculate personal presentation
Excellent communication and interpersonal skills
A strong desire to deliver high quality customer service
Ability to work autonomously & as part of a dynamic team
Strong initiatives and problem-solving skills
Flexibility to work a variety of different shifts / days
PMS Opera system is a plus
Additional InformationYour team and working environment:
Novotel Canberra is a diverse team working together to deliver for our guests and team members in a fast-paced hospitality environment. In this service-based business no two days are ever the same. This brings with it excitement, change, flexibility and of course challenge to keep you interested.
As well as working closely with all Hotel departments, you'll enjoy the support of the wider Accor network regularly meeting with the regional team.
Being part of the international Accor network brings with it many benefits including:
Training, development and progression opportunities within the international Accor network.
Great staff discounts on Accor hotel stays worldwide.
30% F&B discounts within Accor worldwide.
Free employee assistance programme.
Up to 10 weeks paid parental leave.
Refer a friend bonuses.
Tenure recognition programme.
'Work Your Way' initiative meaning we're open to flexible ways of working.