AddressAre you passionate about customer service and looking for a main or secondary employment to supplement your income? Or perhaps you are simply looking for a job where you have flexibility and a great work-life balance? If you are looking for a role that has a positive impact on members of our community, then the Y Canberra Region may be for you! The Y Canberra Accommodation Services team are currently on the lookout to expand our talent pool for Casual Guest Service Agent.
The Y Canberra Region have two accommodation sites, Leumeah Lodge in Nicholls and Bush Capital Lodge in O’Connor, which predominately host school groups, community groups and free independent travellers.
The Accommodation Services team form part of the wider Y Canberra Region organisation, which provides services to our community such as health and recreation, childcare, and early childhood learning centres.
The Role:
The Guest Service Agents are key members of the Accommodation team, primarily responsible for building positive relationships and delivering personalised concierge services to our guests. As the primary link between our management team and our guests, the role is responsible for developing the customer client relationship, coordinating all final booking details, providing professional customer service and supporting the delivery of an effective front office. Guest Services Agents work across all clients including free independent travellers, school groups, community groups and conferences.
The Guest Service Agents support the Accommodation Management team through administrative responsibilities including but not limited to, providing reception services including phone calls and email, clerical tasks, data entry and teamwork. As the face of Accommodation Services, this role requires excellent communication and presentation skills while being well organised with a high-level of attention to detail.
To be successful in this role, you will need to:
• Possess excellent customer service skills.
• Have strong written and verbal communication skills;
• Be well presented and maintain a professional appearance;
• Be competent with Microsoft Office with an ability to learn specialised programs;
• Have the ability to learn on the job; and
• Be available for flexible hours including after hours and weekend shifts.
Benefits and Culture:
In return for your dedication, you can expect the following:
• Work within a small high performing team that likes to have fun
• A real work-life balance in comparison to the wider hospitality businesses
• Above hospitality award rates for base hourly pay + increased wage loading for working weekends, early mornings before 7am and late evenings after 7pm
• A culture that is committed to Safeguarding children and young people in every aspect of the organisation
• Free car parking on site at Leumeah Lodge & Bush Capital Lodge
• A generous discount if you have a child enrolled in any of our ELC's
• Plus many more Y benefits!
• Free coffee while at work
Safeguarding
At the Y, we are committed to empowering all Children and Young People to feel safe and be safe, at the Y, in their families and in their communities. As such, we ensure that all of our candidates are appropriately screened (including police checks, working with vulnerable people check and reference checks) to make sure that the right people are in the right roles.
To learn more about our screening processes, click here to view our Safeguarding Children and Young People Policy:
https://ymca.org.au/wp-content/uploads/2021/04/2671-YMCAAust_Safeguarding-Policy-Document-V5s.pdf
As a pre-requisite for these roles all candidates need to be able to prove they are eligible to work in Australia. Candidates will also be required to undertake pre-employment checks which include a police check, International police check, and a minimum of two reference checks.
Please note, only shortlisted candidates will be contacted.
