AddressAt Little National Hotel, we exist to create memorable moments for our guests. Our little family is growing, and we are looking for two enthusiastic and charming casual Hotel Receptionists to join our Canberra team that works across both Little National Hotel and Brassey Hotel.
Part time opportunities are available for the right candidate.
Our Story
Our portfolio is recognised nationally from hotels, residential and commercial development, wellness, restaurants, day spas and more. We are passionate about high performance living and wellness. We are not just a company, we are a community vested in each other’s success. We value humility and a team approach at every level of the company.
We Offer
At Doma Hotels our mission is to look after our people who will in turn look after our guests. We offer our staff extensive training and development opportunities, including our ‘Future You’ training platform, as well as a fun, vibrant and friendly working environment.
Doma staff receive great benefits, including (but not limited to) discounts across the below areas; accommodation (for themselves, friends and family) food and beverage, and early bird access to Doma residential apartment developments.
About you
As part of the team, you will demonstrate a keen interest in delivering a high level of customer service and share great local knowledge of Canberra to assist our guests. Preferably, a background in luxury hospitality would provide an advantage, though not essential.
We’re seeking people with warm and welcoming personalities, a passion for customer service, with the ability to create surprising and memorable experiences for our guests.
Overview
Check-in/check-out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information and assistance to all guests and visitors.
Experience
Minimum one years' experience as a receptionist or in a supervisory role within a luxury hospitality setting. We are happy to look at candidates with varying experience.
General Skills
Must be able to perform job functions with attention to detail, speed and accuracy; prioritise, organize, and follow-up; be a clear thinker and remain calm when resolving problems, should they arise. Solid judgment, with ability to really listen, and follow directions thoroughly. You understand guest’s service needs, work cohesively with co-workers, and as part of a team. You work with minimal supervision and maintain the confidentiality of guest information and pertinent hotel data.
Technical Skills
Ability to input and access information in the property management system/computers.
To apply:
Please send us your CV and cover letter.
This role is open to applicants with full working rights in Australia. Only successful candidates will be contacted.
Doma Hotels is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Doma Hotels does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
