Guest Service Agent - Casual

About Us

Frasers Hospitality is actively expanding its global presence in key gateway cities around the world including continued growth in Australia. Our portfolio is made up of unique, stylish and strategically located properties throughout Asia, Europe, the Middle East and India. Our current Australian portfolio includes Fraser Suites Sydney, Fraser Suites Perth, and Capri by Fraser in Brisbane.

The Opportunity

Do you perceive yourself as creative, extroverted and highly customer orientated? If so, Fraser Suites Perth is currently looking for a Guest Service Agents

• Casual position
• City location, close to public transport 
• Award Rates (Hospitality Industry General Award) + relevant entitlements including weekend/public holiday penalty rates, overtime + superannuation

Our Guest Service Agents work varied shifts per fortnight between Monday to Sunday across our AM (7am start) and PM (3pm start) shifts. On occasion, our team also cover Night Shift during leave periods or mid shifts. 

About you

You will be a customer focused individual that takes the opportunity of every guest interaction to exceed their expectations.

Previous experience in a similar role with in a hotel or serviced residence environment will be highly regarded as will formal hospitality qualifications.

We also require: 

• Responsible Service of Alcohol Certificate
• Working rights for a minimum of 6 months
• Passion for the Hospitality Industry
• Committed to delivering high levels of customer service.
• Availability to work on the majority of shifts on all days to ensure our team have a regular roster. 

The Role

Guest Service Agent responsibilities consist of, but are not limited to:

• Providing exceptional customer service by responding to guest requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Promoting and up-selling hotel facilities through strong product knowledge.
• Maintaining a high level of professionalism and ensuring procedures are followed in relation to guest confidentiality and the issuing of room keys.
• Maintaining procedures in relation to credit and cash transactions and accounting documentation.
• Attending to guest requests efficiently and effectively, constantly striving to provide total customer satisfaction.
• Participating in training and development programs to enhance one's skills and capabilities.
• Adherence to hotel standards of excellence, policies and procedures.

What we offer

In return, we will offer you a supportive and inclusive work environment, further training and development to help you grow and learn new skills, as well as offer national & international career development opportunities.

We also offer discounted room rates across all our properties globally and discounted food and beverage in our Australian properties.

Applicants must be eligible to work in Australia. 

Only shortlisted candidates will be notified and the application may close before the closing date once the position is filled.