Guest Service Agent

Company Description

Our Hotel

At AccorHotels, we are passionate about ensuring our guests and colleagues feel welcome and valued and take every opportunity to create an unforgettable experience.

Novotel Perth Langley is located within the Perth CBD, with sensational views of the Swan River. Offering 256 well-appointed hotel rooms and suites, multiple food and beverage venues and six conference rooms.

Job Description

We are currently seeking a highly motivated professional to join  our Front office Team as a Guest Service Agent in a casual basis.

Your responsibilities will include:

• Deliver service excellence, from check in to check out and everywhere in between.
• Often be the first point of contact for guests and visitors
• Complete a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts.
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times 
• Answer all telephone calls in a professional manner according to brand standard.
• Reconcile cashier floats at the completion of each shift.
• Ensure guests who are not ALL - Accor Live Limitless members are briefed on features, benefits, and signed up to the loyalty program.
• Assisting our guest in their requests.

Qualifications

• Previous customer service experience, preferably in a Hotel environment
• Strong knowledge of computer systems including Microsoft Office and preferably in Opera.
• The ability to work under pressure, multitask and think on your feet to quickly resolve issues is required
• Strong communication skills and pride in personal presentation
• Have a natural ability to surprise guests with your authentic Guest Service, setting you apart from the rest.
• A genuine customer service focus and a strong dedication to always making our guest’s smile during their stay. 

Additional Information

In addition to the opportunity to grow and develop your career potential, we provide duty meals and discounts in over 100 countries with AccorHotels and our partners.

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you are most welcome to let us know. 

What you will enjoy

• Work Your Way - We adjust to your lifestyle and meet you where you are
• Learn Your Way – Personal development plans and career progression
• Incredible staff discounts across all Accor properties and restaurants (worldwide!)
• Gain amazing exposure working with a leader in the industry
• Career progression and diversification will be a dream with the hundreds of properties in our portfolio