Guest Service Agent - Overnight | Full Time

Company Description
Guest Service Agent - Overnight | Full Time
At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, industry training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.
Who we are…
Inspired by the creative journey of fashion, the Hotel Chadstone Melbourne MGallery provides guests with a layered and sensorial experience that is unique and without comparison. A sanctuary of style located on the doorstep to Chadstone – The Fashion Capital, our hotel offers the perfect luxury escape. Its unique design marries both exclusivity and comfort, allowing our guests to feel a sense of home during their stay, whilst transporting them into a world of glamour and opulence. Five star luxury and glamour creates the perfect setting for our team to create special moments that our guests will remember forever. Join us at Hotel Chadstone Melbourne MGallery, where we create stories that stay.
Job Description
Are you a meticulous and detail-oriented individual with a passion for delivering unparalleled service in the world of luxury hospitality? If so, we invite you to embark on a rewarding career as an Overnight Guest Service Agent at Hotel Chadstone Melbourne MGallery.
This full-time position plays a pivotal role in ensuring the seamless operation of our hotel during the night hours. Your responsibilities will include:

• Welcoming late-night arrivals with warmth and professionalism.
• Assisting guests with inquiries and providing exceptional customer service.
• Conducting precise and thorough financial audits to maintain accuracy in accounting records. Cross check and balance work completed during the day for all hotel outlets.
• Prepare reports to reflect the trading result of the property on a daily, weekly and monthly basis.
• Assist the Night Manager in ensuring security including fire prevention & protection, health, safety & staff checks, detection of breaches of security and the laws by which the company is governed is maintained.
• Collaborating with other departments to address guest needs efficiently.

Qualifications
What you need to be successful

• Previous experience in a similar role will be advantageous
• Enthusiasm to connect with guests and to hear their story
• An energetic, team focused and can do attitude
• Exceptional communication skills both written and verbal
• High level of computer literacy – Opera experience preferred
• Availability to work a 7 day rotating roster from 11pm – 7am is essential

Additional Information
What’s in it for you

• Great benefits - worldwide accommodation and food & beverage discounts from you first day, Chadstone shopping centre discounts (at selected stores), free nights’ accommodation on your anniversary with Accor, free & confidential employee assistance program, discounted health insurance
• Live in Melbourne's South-East? Work close to home and avoid the CBD
• Endless learning & career development opportunities with Australia's largest hospitality group – Accor
• Industry-leading training and development opportunities with Accor Academy
• Be part of a dynamic hotel environment with a supportive and fun team

Apply now to begin your journey with Hotel Chadstone Melbourne MGallery, we look forward to receiving your application.