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Form of workAbout Us
The Hotel Windsor is an iconic Australian hotel embodying the architecture and elegance of a European style 'Grand Hotel', situated on Spring Street and located at the 'Paris' end of Melbourne.
Our group boasts a collection of world-class hospitality venues including Sunda, Aru, Parcs, Kudo and Antara 128, each offering unique experiences for our valued guests. At the heart of our success is a passion for exceptional service and a commitment to excellence in all that we do. We are driven by a deep appreciation for the art of hospitality, and our mission is to create unforgettable experiences that exceed guest expectations, constantly striving to innovate and evolve to meet their ever-changing needs.
We welcome positive, passionate, honest and hardworking individuals into our team and commit ourselves to the highest professional standards. We support integrity and initiative and we strive to give opportunities for personal and professional development in a supportive environment.
With us, you will:
Join the team at Melbourne’s Iconic Grand Heritage Hotel, where you'll contribute to its rich legacy. Earn award rates or above, ensuring fair compensation for your efforts. Enjoy a convenient CBD location close to public transport and vibrant city life. Thrive in a supportive work environment that fosters growth and teamwork. Have opportunities for career progression within our ever-expanding hospitality group. Indulge in delicious and nutritious staff meals to fuel your work day. Benefit form generous discounts across our group. Gain access to our Employee Assistance Program (EAP) which includes free professional counselling and other wellness resources.The Opportunity
We are seeking a passionate and seasoned Guest Services Agent to join our dynamic Front Office team on a Part-Time basis. As the face of the hotel, you will provide exceptional service to our guests while managing check-in and check-out procedures, handling enquiries, anticipating guest needs and assisting with hotel reservations.
At least one year of experience as a Guest Services Agent in a similar five star hotel environment A real passion for delivering positive outcomes, going above and beyond to achieve maximum guest satisfaction A high level of emotional intelligence to deal with a diverse range of guests and anticipate their needs An exceptional eye for detail, ensuring that no request or requirement goes unnoticed or unaddressed Excellent communication skills to effectively engage with guests, provide accurate information, and handle enquiries and concerns with professionalism and empathyDesired Skills & Experience
Previous Front Office experience in a five-star hotel environment. Ability to work independently and in a team-oriented environment. Proficiency in Microsoft products such as Excel and Outlook is essential. Strong time management skills to prioritise tasks effectively. Previous Opera knowledge is highly regarded, but not essential. Flexibility to work a variety of shifts including weekdays, evenings, weekends and public holidays.If this sounds like you, we'd love to hear from you! Apply now to embark on a rewarding career as a Guest Service Agent in our renowned hotel.
Please note that only shortlisted candidates will be contacted. You must have full working rights in Australia to apply.
