Hardship Officer

Angle Finance is a leading non-bank asset finance company operating in the rapidly growing intermediary asset finance market. Our signature is Faster, Easier Finance, provided by consistent, predictable and reliable service propositions in everything we do.

Our people make us remarkable. So we've built a culture of empowerment, enabling our people to make decisions that drive our speed, our agility, and our ability to see things from different angles.

We offer flexibility, giving our people freedom and tailored support to develop their professional interests beyond their immediate roles, leading to more satisfying careers. We also offer a hybrid working arrangement.

At Angle, different backgrounds, perspectives and life experiences of our people are celebrated. Our aim is to create an inclusive workplace where we foster diversity of thought, and every person feels a sense of belonging.

We are hiring a Hardship Officer responsible for the management of customers who request and are provided hardship with a view to returning their accounts back to full repayment. You will provide recommendations as to the best strategy to manage a customer's individual situation within the best interests of the business and manage each file to a satisfactory conclusion.

Sydney based

Your role:

• Evaluate customer's ability and / or intent to maintain payments.
• Maximise collections and recoveries strategies for all accounts in Hardship.
• Conduct financial analysis on customer provided information to support or reject hardship applications.
• Accurately document, monitor and evaluate payment proposals and approve in line with delegated authority or recommend for approval.
• Recommend action to recover debts by providing review insights to assist with determining the best method of recovery whilst reducing business risk.

What you bring:

• At least 3 years in a Collections / Hardship environment.
• Experience working with administrators / liquidators, auctioneers, valuers, mercantile agencies and legal practitioners.
• Demonstrated background - successful credit analysis, and debt collection and recovery.
• Team player with demonstrated empathy, negotiation skills and decision-making abilities.
• Excellent written and verbal communication skills.
• Problem solving skills and high attention to detail.