Address- Fully utilise your expertise
- Leading global insurance organisation
Let's care for everyone's tomorrow so we can create a better future together.
About the Role: Reporting to the GM Strategic Delivery, you will lead the development and implementation of Strategic initiatives and programs for the Direct Contact Centre to drive organizational change, improve operational efficiency and achieve Consumer's strategic priorities.
You will work closely with senior leadership to identify key priorities and lead cross-functional teams to execute strategic projects.
Other key aspects of the role:
- Leading strategy development execution and strategic planning to drive the delivery of Direct Contact Centre Programs, including the Direct CEC@Scale Program within the Consumer Division.
- Developing and delivering required presentations and papers for stakeholder briefings including SMT, Steering committees, Board, regulator, and Working groups.
- Leading all aspects of the Program Management and governance, including documenting and managing deliverables and dependencies, and ensuring projects are delivered on time and to scope
- Managing and coordinating, chairing the program governance operating Rhythm related to Steering committees, working group meetings and stream standups, and documenting minutes and actions.
- Leading cross-functional teams to drive the execution of Strategic initiatives and influence cross functional working.
- Driving business performance improvements in line with Direct Strategy through optimising business models, and business processes and capabilities as part of the program portfolio
- Assessing the consumer risk and compliance strategy to ensure the strategic planning process and operational deliverables are within AAL risk framework owners' guidelines and risk appetite.
- Identifying and managing project delivery risks, and delivered risk, and put in places actions to mitigate risks associated with the program
- Accountability for the budget and financial management of costs in line with approved funding
- Advocating for projects/programs sponsored by the Consumer division at Program Boards to influence the successful execution of the portfolio of initiatives.
- Contributing, where required, to the implementation and embedment of AAL's business transformation program.
Important to your success:
- Tertiary qualifications in a relevant discipline.
- Extensive portfolio and project management experience in a senior management role for a complex, matrixed financial services organisation.
- Track record of leading large scale transformation programs of work particularly contact centre transformation programs.
- Comprehensive knowledge of products, industry practices and governing legislation.
- Demonstrated experience in the development, planning and execution of initiatives and improvement methodologies designed to lead to greater streamlining and simplification of business processes.
- Excellent verbal and written communication skills, capable of communicating with audiences at all levels with clarity, impact and influence.
- Exceptional project management skills with a track record of delivering results on time and within budget
- Ability to think strategically and drive change in a fast-paced, dynamic environment
- Strong leadership and team-building skills, with the ability to motivate and inspire others
- Proven analytical and critical thinking abilities to evaluate complex alternatives, make confident judgements and develop innovative, sophisticated solutions.
- A comprehensive understanding of the market, opportunities, risks and competitors within the insurance industry as well as the dynamic levers that influence these factors.
What's on offer? As we embed a customer obsession strategy across everything we do, you'll have an opportunity to drive innovation and transformation that delivers a tangible and meaningful impact on our people, our customers and our community.
Enjoy a high-trust culture that empowers you to use your skills and abilities to achieve a meaningful impact.
Feel supported to give something a go - try different things, take on new responsibilities and explore opportunities.
Be part of a team that's open-minded, supportive, approachable and genuinely focused on customer outcomes.
To apply please follow the online links and attach your resume and cover letter. For a confidential discussion please contact Tania Villiers, Executive Talent Acquisition Lead on +61 (0) 403 503 ***.
Let's care for tomorrow. For a career with plenty of room to grow. Care to join us?#LI-AllianzAU Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in. We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation. Join us. Let's care for tomorrow. Note: Diversity of minds is an integral part of Allianz' company culture. One means to achieve diverse teams is a regular rotation of Allianz Executive employees across functions, Allianz entities and geographies. Therefore, the company encourages its employees to have motivation in gaining varied skills from different positions and to collect experiences from across Allianz Group.
