AddressThis is a customer focused role, with assessors using their professional knowledge and skills to assess people with medical, psychological or social barriers to employment. Assessments are conducted by telephone, video chat and face to face.
Assessors review people's capacity to work, assess medical eligibility for Services Australia payments, and refer people to employment service programs.
Assessors use judgement, skills and knowledge to interpret and apply government policy and guidelines to decision making.
Assessors use a variety of information and communication technologies (ICT) to communicate and document their work and decisions.
Assessors manage their work in the context of changing priorities and practices. They work under the limited direction of more senior professional staff.
Assessors may work in a virtual team or across multiple sites within a reasonable travel distance.
Assessors can be exercise physiologists, occupational therapists, physiotherapists, psychologists, registered nurses, rehabilitation counsellors, speech pathologists or social workers.
The key duties of the position include
- Review medical information, interview customers, and have further conversations with treating Health Professionals to determine eligibility for Services Australia payments and referrals for support.
- Work with others to improve the quality, consistency and accuracy of professional opinion and overall processes.
- Provide professional support and advice to other staff.
- Exercise appropriate delegations according to legislation and guidelines.
- Use technology to maintain customer documentation according to procedures and guidelines.
