Help & Advice Hybrid Customer Service Consultant - Remote

The role can be based in Melbourne, Sydney, Adelaide or Queensland

• A flexible and encouraging work environment
• A rewarding career path with opportunities for advancement within a large organisation
• A chance to work with innovative products and services that make a difference in people's lives

About the role

DuluxGroup is proudly an equal opportunity employer. Talent is our only criteria. Let us know by emailing Duluxcareers@duluxgroup.com.au if you require any adjustments to the recruitment process so we can support you to present your best self.

We are seeking a Hybrid Customer Service Consultant responsible for advising and supporting customers via phone, email, and LiveChat. Utilize our CRM platforms to ensure accurate product information, establish customer requirements for lead generation, and provide advice to bring customers' projects to life.

The role can be based in Victoria, New South Wales, Adelaide or Queensland

We're proud to represent market-leading, trusted brands and products, and we're looking for someone who shares that pride. If you're energised by working alongside team mates who have the same passion and drive as you, we want to hear from you.

Responsibilities

• Answer customer inquiries via calls, emails, and LiveChat for technical, color, and service assistance
• Troubleshoot and resolve customer issues using knowledge and available resources
• Escalate complex issues to appropriate teams
• Document interactions and feedback in CRM
• Follow up with customers for satisfaction, participate in training, and contribute to process improvement

Skills & Experience

• Exposure in the paint and design industry in Customer Service and technical support roles is beneficial
• Proficiency in English, both written and spoken, at an advanced level
• Computer and tech-savvy
• Expertise in diagnosing and resolving technical and color-related queries through logical thinking and troubleshooting

Why DuluxGroup?

As a member of our team, you'll unleash your potential, grow, achieve and thrive with us.

We offer a fast-paced work environment that values collaboration, rewards high-performance, and inspires innovation.

But it's not just about the work - it's also about the people.

At DuluxGroup, we foster a culture of inclusion, diversity, and flexibility. We care about your wellbeing, and we prioritise your safety in everything we do. You'll work alongside people who value your unique perspectives and contributions.

If you're ready to join a compassionate and collaborative workplace, your opportunity starts here.

Benefits

• Opportunities to work flexibly at all stages of your career
• Enjoy comprehensive, holistic health and well-being support, including our Wellbeing Hub and full EAP support
• Let us cover the gap for you, employees with private health insurance extras cover can claim up to $1000 out of pocket gap costs annually
• Give back to the communities in which we live and work, with our “Community Action Day” and other programs
• Market leading Learning and Development initiatives and genuine career pathways to accelerate your growth
• 20 weeks paid parental leave (primary carers) and 2 weeks paid partner leave available from the first day you start working with us.
• Feel truly valued through our employee recognition programs
• Enjoy generous discounts on DuluxGroup products and through our corporate partnership

Realising your full potential starts here

At DuluxGroup, we believe in the power to 'Imagine a better place', and we want you to be a part of it!

You'll work with iconic, trusted household brands with a 100+ year history, have the stability of working for a global company and your work will have a real impact. Join us and be part of our growth trajectory as we continue to expand our business globally and innovate in our industry.

DuluxGroup is made up of six main business areas comprising of 50 well recognised brands, this opportunity sits within our Dulux Paints and Coatings business. Dulux Paints and Coatings is Australia’s leading marketer and manufacturer of premium branded decorative paints, woodcare coatings and texture coatings.

Applicants must have sufficient working rights for this role.

How to apply

Click APPLY or contact John Christou on 0456 877 417 for a confidential discussion.