Holiday Rentals Guest Services

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Blue Mountains Escapes is seeking a Guest Services Co-ordinator to join our dynamic team working alongside our Holiday Rental Property Managers. As a key player, you will ensure that our holiday rental properties align with industry standards outlined in the Code of Conduct for short-term rental accommodation.

Key Responsibilities:

• Manage guest enquiries and bookings via email and telephone
• Follow up on guest registrations and outstanding booking payments
• Connect and manage relationships with online travel agents
• Coordinate and communicate with cleaning teams to ensure properties are guest-ready
• Monitor and respond to guest reviews
• Liaise with owners, property managers, and the licensee
• Handle and resolve customer complaints professionally and courteously

General Responsibilities:

• Ensure adherence to Holiday Rentals policies and procedures
• Represent Blue Mountains Escapes with enthusiasm and positivity
• Maintain an exceptional level of customer service
• Develop and maintain strong owner and guest relationships
• Take responsibility for safety and well-being of staff, owners, and guests
• Actively promote and market Blue Mountains Escapes
• Perform other duties as directed by the Licensee

Position Requirements:

Qualifications:

• Qualifications in hospitality, property management, property maintenance, or similar
• Equivalent work experience

Experience:

• Exceptional customer service delivery
• Previous experience in hospitality and customer relations
• Conflict resolution skills
• Prioritize workload and multitask effectively
• Experience in safety and compliance

Skills:

• Excellent communication skills
• Positive and professional telephone manner
• Sound skills in Property Management Systems or ability to rapidly learn
• Competent in Microsoft Office and general IT skills
• Ability to work well under pressure in a fast-paced environment

If you are a proactive and dynamic individual ready to contribute to the success of Blue Mountains Escapes, we invite you to apply.  Send your resume and a cover letter outlining your relevant experience to *************@bluemountainsescapes.com.au. 

Join us in providing unforgettable experiences for our guests while maintaining the highest standards in the holiday rental industry. 

Apply now and become a part of our vibrant team!