AddressHotel Front Office Receptionist - Part Time/Casual
Location: Mercure Bendigo Schaller, Bendigo, VIC
Mercure Bendigo Schaller, part of the Accor Hotels network, is seeking a self-motivated and highly reliable Front Office Super Star! Our hotel boasts 118 guest rooms and is conveniently located near Bendigo Hospital, Bendigo Art Gallery, the CBD, and Bendigo Showgrounds. We offer Food & Beverage services including all-day dining and conferencing.
Key Responsibilities:
- Meet and greet all guests at the front desk.
- Process check-ins and check-outs, assign rooms, and handle payments.
- Manage hotel reservations via phone and email.
- Maintain the lobby area at all times.
- Attend to all guest requests while on duty.
- Assist the duty manager with guest services during your shift.
- Learn essential brand information and present it to guests when needed.
- Answer guest queries and provide suggestions for the local area.
- Handle guest complaints promptly and efficiently, ensuring guest satisfaction.
- Coordinate with housekeeping to ensure rooms are ready for guests upon check-in.
- Monitor room availability and manage overbooking situations.
- Maintain accurate guest records and update information in the system as needed.
- Provide concierge services, including arranging transportation, booking tours, and making restaurant reservations.
- Ensure compliance with all health and safety regulations.
- Conduct end-of-shift reports and balance the cash drawer.
- Train and assist new front desk staff as needed.
Availability:
- 7-day rotating roster including weekends and evening shifts.
- Reception operating hours: 06:30am to 09:00pm.
- Must be available to work any required shifts (morning, afternoon, or evening) on any given day.
Essential Skills and Experience:
- Minimum 1 year of experience in front desk services in a similar type of hotel or industry.
- Excellent customer service skills with a 5-star service attitude.
- Strong problem-solving skills.
- Proactive and initiative-taking.
- Exceptional interpersonal skills with the ability to deliver a memorable guest experience.
- Professional telephone mannerisms and a friendly, welcoming attitude.
- Basic proficiency in computer systems, Microsoft Office, databases, and the ability to quickly learn and use relevant business systems.
- RSA preferred but not essential.
What We Offer:
- Work with a world-class leader in Hotels and Resorts - ACCOR!
- Great team member industry benefits.
- Fun and energetic team environment.
- Uniforms and free parking.
- Opportunities to grow your career within an international hotel group.
- Career progression opportunities.
If this sounds like your next career move, we want to hear from you! APPLY NOW!
Please Note:
- Must have full working rights in Australia.
- If you have any upcoming holiday commitments, please do not apply.
- Only successful applicants will be contacted.
Join us at Mercure Bendigo Schaller and be part of a world-class team!
