Hotel Manager

Melbourne City Suites is managed by Panache Hotel Group (PHG). Panache Hotel Group is a dynamic and rapidly expanding hotel management company specializing in short-term accommodations, hotels, and independent serviced apartments. With a portfolio of three distinguished hotels in Perth’s central business district and the picturesque Swan Valley Winery, Panache is poised for further growth and exciting new projects in 2024. 

PHG has made its foray into the Eastern Seaboard and are currently seeking a skilled and motivated Hotel Manager to lead a dynamic team. We are seeking a Hands-On Hotel Manager – an All-Rounder to look after our apartment hotel in Melbourne CBD, Victoria. This is an exciting opportunity for a proactive, hands-on individual who is passionate about the hospitality industry.

Responsibilities:

• Must be hands-on and be willing to work in every aspect of the business.
• Must have demonstratable experience.
• Manage a small team of dedicated employees.
• Assist housekeeping when necessary.
• Operate the front desk for reservations, check-ins and check-outs.
• Attend to minor maintenance issues.
• Work with Landlords and Council of Owners on apartment or building issues.
• Work with corporate office to achieve desirable outcomes.
• Oversee day-to-day hotel activities, ensuring smooth check-in and check-out processes.
• Monitor and manage guest service standards to exceed expectations.
• Provide guidance and leadership to front desk staff, fostering a positive and collaborative work environment.
• Handle guest inquiries, concerns, and special requests promptly and professionally.
• Supervise reservation procedures, ensuring accuracy and efficiency.
• Coordinate with other departments to fulfill guest requests and preferences.
• Schedule and coordinate front desk staff shifts to ensure adequate coverage.
• Willingness to take a hands-on management approach to lead a very lean team. 
• Conduct regular audits to maintain the quality and accuracy of front desk operations.
• Creative problem solver with a strong operational understanding and the ability to create a team that works together with trust.
• Implement improvements to enhance efficiency and guest satisfaction.
• Supervising the cleaning standard and ensure the hygiene meet the quality.

Your Day to Day

• You will take overall responsibility of the reservations, front office, housekeeping and maintenance aspects covering the day-to-day operations. 
• You will have the ability to see issues from multiple viewpoints and then execute an agreed plan. 
• Communicating with guests daily and providing management with appropriate reports and feedback.

Attributes

• Be a hands-on leader who gets involved and is willing to motivate and support the entire team.
• Knowledge of Newbook PMS system will be advantageous. 
• Knowledge of Strata Management and Owners Corporation matters would be ideal but not essential.