Address The Mountain Heritage Hotel & Falls Mountain Retreat is located in the majestic setting of Katoomba in the Blue Mountains. It offers premier boutique style accommodation, with a scenic view across the Jamison Valley. The hotel now forms part of the ICC Group with expansive hospitality offerings.
We are looking for a professional, vibrant and friendly person to join our Hotel Reception team.
Key responsibilities include...
Conducting check in’s/Outs and creating great first impressions
Managing enquiries and taking reservations
Providing a positive and memorable experience & customer service to all guests
General housekeeping duties as required
Passionate and consistent, with excellent attention to detail
To be successful in this role, you will have...
Previous experience in hotel front desk or housekeeping but not essential
Must be a people person
You have the ability to work independently
Must be immaculately groomed
A willingness to go above and beyond for all of our guests
The ability to show initiative and to be self-motivated
A friendly and outgoing personality
Ability to work under pressure
Flexibility to work on a 7-day rotating roster including days, nights, weekends, and public holidays.
About You...
You will have a friendly and enthusiastic attitude, with the ability to have positive involvement and interaction with both guests and the overall Hotel team.
MUST be available Monday to Sunday on a rotating and flexible roster with full working rights in Australia.
If this sounds like the opportunity you have been waiting for, apply now.
Employee benefits
Flexible rostered days - Monday to Sunday
Duty meals provided
On site parking
Ongoing training
Employee benefits program including discounted hotel stays across our group,
Health and wellbeing benefit payment
The Pay
As per the Hospitality Industry General Award 2020
Company Advocacy:
Promote an environment founded on ICC Group values: Human Dignity, Cohesion, Accountability, Community Mindfulness and Integrity.
Advocate Above 8 in all dealings with guests and colleagues and present a professional image in all dealings with the public, suppliers, and regulators.
We look forward to your application.
Applicants will be subject to Police/AML Background Checks.
