Address To manage a new service provision for high complex needs client
The House Manager will be instrumental in administering services under the National Disability Insurance Scheme (NDIS) and provides hands-on leadership to support people achieving their goals.
This position is the key link between the team responsible for the design and delivery of services and the Operations Managers who has overall responsibility for the development and delivery of our services.
Duties and Responsibilities
People Mentoring and Development
Mentors, develops and supervises service facilitators.
• Provides direction to establish and maintain, within the team, supports and services to assist people to live with dignity in the community in control of their lives and their supports and services.
• Is responsible for the wider team of support workers.
Service delivery
• Contributes to the delivery of quality of service.
• Promotes a clear vision of quality in services and supports, reviewing and monitoring quality and leading innovation and continuous improvement.
• Works closely with the team, prioritising and matching referrals to the most appropriate services to ensure the development of self-determination, effective individual plans, service design, continuous review and improvement of quality services is achieved.
• Provides reports internally and externally as required.
• Facilitates networks of people and their families to support self-determination and direction of their services.
• Actively participates, in relevant promotional activities and consistently challenges and improves the quality and scope of the services that we provide.
• Has knowledge and awareness of all people supported and, alongside the team, provides supports to participants and their families/carers.
• Develops good working relationships with funders, referral agencies, other providers and community groups.
• Develops and manages internal and external relationships with other groups or organisations. Linking customers and the team with internal and external resources.
• Takes responsibility for sharing personal knowledge and skills across the organisation and provides training and mentoring to others outside the area when required.
