AddressAbout IPA:
IPA is a well-established Australian provider of employment and career solutions designed to help organisations and individuals to succeed at work. This includes permanent and temporary recruitment and flexible workforce solutions.
We are currently recruiting for Housing Officers A03 to work in Bundaberg.
About the role:
In the role of a Housing Officer, you will provide a range of administrative support services utilising a broad range of software programs and systems while ensuring compliance with organisational policies and procedures.
Responsibilities include:
- Assess customer needs and determine eligibility for private rental assistance.
- Apply legislation, policies and procedures to applications for rental assistance.
- Operate in a call centre/processing team environment with individual targets.
- Deliver a sustained level of productivity in a high demand customer service environment.
- Identify and achieve own work goals through planning, prioritisation, and organisation.
- Adapt work practices in response to changing technology and work environments.
- Support effective partnering with internal and external stakeholders to resolve customer issues.
- Support and help maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operations.
- Manage new and unexpected events and demonstrate judgement about when to escalate issues.
- Engage with customers in a friendly and appropriate manner, maintaining the ability to remain calm in difficult situations.
- Demonstrate clear and concise written and verbal communication and you work collaboratively with others in a team environment.
- Demonstrate transparency, trustworthiness and are respectful of the views of others.
- Model ethical and culturally sensitive behaviour and consistently apply those ethical standards to yourself and others.
Only shortlisted candidates will be contacted.
