AddressLife at Vinnies
At Vinnies, we are what we do. We believe in making a difference. We are one of Queensland’s most-loved charitable organisations and are committed to leading with our values and mission at heart. We work together to build a legacy that we can be proud of, supporting those in need within our communities. Our companions are why our journey started, striving to shape a more just and compassionate society. Our employees, members and volunteers are the reason our journey continues, and why we will succeed.
What we can offer you
- Work with a purpose – not your average organisation and not your average role!
- Competitive hourly rate and excellent employment benefits under our Employee Agreement
- Salary packaging arrangements – helping you save on tax
- Access to our Employee Assistance Program – our employees are our most valuable asset
- A welcoming and inclusive environment where you’ll always feel part of a team
The Role
The Service Delivery Coordinator is responsible for collaborating with multidisciplinary teams to enhance Service Delivery outcomes through innovative and integrated service responses. The Service Delivery Coordinator will work as part of a statewide team, supporting change management across the organisation, developing workforce strategies, engaging stakeholder and fostering a culture of a culture of values-driven leadership, service enhancement and quality assurance to achieve positive housing outcomes. A key focus of the role is ensuring that the organisation’s policies and procedures are regularly reviewed and operationalised to ensure best practice and compliance with organisational mission, legislative and registration requirements, and funding body program specifications, in addition to identifying innovative opportunities to enhance integration across multidisciplinary program portfolios and services and establishing and maintaining collaborative partnerships, which improve housing outcomes both within our housing portfolio and across the broader Society.
This is a Permanent - Full Time Position (38 hours per week) role based in South Brisbane.
To be successful in the role, you will meet the following criteria:
- Relevant qualification and/or minimum 5 years demonstrated experience in the delivery and design of customer service excellence initiatives and/or community housing or social services programs, public administration, or a related discipline or similar position.
- A comprehensive understanding of housing and support services, community engagement, and regulatory compliance is essential. Familiarity with relevant legislation, funding requirements, and best practices in the social services sector is necessary.
- Demonstrated ability to lead and engage multidisciplinary teams to design and implement integrated service responses. Experience across paid professional and community support volunteers would be highly regarded.
- Strong leadership and management skills to create a positive and productive work culture, lead change initiatives, and foster collaboration among team members.
- Excellent communication, critical thinking, emotional intelligence, with strong analytical and problem-solving skills to assess complex situations, identify opportunities for strategic improvement, and develop innovative solutions.
- Project management skills to plan, execute, and evaluate initiatives within established timelines and budget constraints.
- Ability to work both autonomously and collaboratively as part of a team.
- Resilient and adaptive with a professional attitude that promotes SVdP’s core values.
- Understanding of and commitment to the philosophy of the St Vincent de Paul Society Queensland and an ability to work in accordance with policies and procedures to promote the values and mission of the Society.
Ready to apply? We can’t wait to hear from you.
You can submit your application via SEEK or directly on our careers page!
Having the right people in our team is important to us. Before joining our team, we’ll undertake pre-employment checks including references, a police check, and proof of qualifications/licences.
We are committed to meaningful equity and diversity in our workforce. Applications from Aboriginal and Torres Strait Islander peoples is strongly encouraged. To be eligible for this position you must have an appropriate visa to work in Australia/New Zealand.
