Housing Support Coordinator

About Bridge Housing
We are an award-wining Community Housing Provider (Tier 1 NSW) who provide safe, secure and affordable homes to people on very low to moderate incomes. We aim to provide our tenants with stability and support. Bridge Housing offers you the opportunity to be engaged in work that makes a difference to people's lives.

At Bridge Housing, we value integrity, innovation and inclusion. At Bridge Housing, every one of our employees upholds these values and cares about the work we do, our tenants and their safety and wellbeing.

The Role
We are seeking a full-time permanent Housing Support Coordinator to join our Central team based in Haymarket.

The Housing Support Coordinator works within the wider Customer and Communities teams and is responsible for providing specialist advice and support service brokerage for clients with complex support and housing needs.

This is achieved through the development and coordination of partnerships with key support agencies, participating in the development of wellbeing plans for tenants with complex needs and contributing to the development of policies and procedures. 

The priority for all Housing Support Coordinators is tenant satisfaction and sustainment and upholding our values in every step and action.

Day to Day Responsibilities 
•    Working to the Customer Service Charter and Housing policies and procedures 
•    Building and maintaining relationships with tenants, support providers, and communities
•    Providing specialist advice 
•    Creating referral pathways for clients and coordinating support services
•    Advocating for tenants with complex cases and needs
•    Developing wellbeing plans for intensive case management
•    Understanding and implementing processes in line with policies and legislation
•    Actioning administrative duties in a timely manner within the SDM software and other relevant IT system

Our Housing Support Coordinators have versatile skills and backgrounds including…
•    Degrees or relevant experience in Social Work or relevant discipline
•    Knowledge of social housing and the homelessness, health and welfare service system in NSW
•    Experience coordinating care and supports for people with complex needs
•    Understanding of community engagement and trauma-informed practice
•    Experience working with people from diverse backgrounds and cultures  

But all our Housing Support Coordinators share the same values and behaviours…
•    Demonstrated experience in effective rapport and relationship building 
•    Attention to detail
•    Accountability and responsible work ethic
•    Proactive and positive 
•    A “can-do attitude” and commitment to customer service
•    Organised and able to prioritise their workload in an evolving work environment 
•    Negotiation and conflict resolution skills 

Our Housing Support Coordinators need to have a current and valid drivers license. They also need to be willing to obtain a Criminal Record Check.

Why join us?
We are a four-time award winner of Best Workplace; we have achieved this title as a result of our fantastic workplace culture, which results from all our employees living the organisation’s values (Integrity, Innovation and Inclusion).

To support employee wellbeing and professional development, we offer:
•    study assistance and study leave
•    training and development
•    team building
•    monthly massages and reflexology
•    flexible work arrangements

As well as a fantastic package includes:
•    competitive, above award salary ($103,522 per annum + super)
•    salary packaging options up to $15,900 per annum (We use Maxxia, give them a google!)
•    4 weeks annual leave AND
•    up to 12 days additional leave per year AND
•    additional leave between Christmas and New Year AND
•    day off for your birthday!

To see all of the rewards we offer at Bridge, our Total Rewards Program can be found here.

APPLY NOW! By uploading a resume and cover letter through our portal. Don't forget! We want to see in your cover letter, why you want to work for us and how your values align. 

We encourage you to apply as soon as possible. We will be reviewing and assessing applications on merit as they are received and consequently the closing date may be subject to change without notice.

Good news! We are establishing a Talent Pool from this recruitment process. If you are currently unavailable or the exact opportunity does not currently suit you, feel free to submit your application to be considered for suitable applications in the future.