Hr Case Manager

About WIRES

WIRES is Australia’s largest wildlife rescue organisation. WIRES has been rescuing and caring for sick, injured and orphaned native animals for over 35 years, and our mission is to actively rehabilitate and preserve Australian wildlife and inspire others to do the same.

WIRES operate a dedicated Wildlife Rescue Office assisting wildlife and the community across Australia 24-hours a day, 365 days a year, providing rescue advice and assistance for over 130,000 animals annually.

WIRES is providing significant national support for hundreds of projects to assist with wildlife rescue and rehabilitation across Australia and working nationally with strategic partners to support the long-term recovery of wildlife habitat and the long-term preservation of native species in the wild.

The Opportunity

A rare and exciting opportunity has opened up for an experienced Case Manager with exceptional conflict resolution skills, who is passionate about working within an exciting NFP.

As the first point of contact, this role is responsible for the prompt and professional investigation and management of complaints, and the implementation of appropriate policies and procedures to establish a robust compliance framework and minimise risk. To be successful in this position you will bring strong collaboration, communication and interpersonal skills.

Key responsibilities include (but are not limited to):

• Facilitating the timely resolution and management of volunteer complaints through using alternative dispute resolution techniques (including negotiation, conciliation and investigation)
• Managing key stakeholders through the complaints management process
• Liaising with Volunteer Branch Grievance Officers to provide advice, assistance and support
• Providing conflict coaching and support to volunteers to encourage positive resolutions during disputes
• Assisting both WIRES volunteers and Branch Grievances Officers with their roles and responsibilities
• Providing guidance to WIRES volunteers and branches in the preparation of necessary documentation.
• Developing and maintaining effective relationships with key stakeholders
• Ensuring internal compliance and legislative needs of the organisation related to HR are met and communicated
• The development, implementation and monitoring of appropriate policies and procedures to deliver a compliance framework and minimise risk through continuous improvement.
• Report management, including monthly HR reporting and conflict resolution reporting.

Role Details

• The position is a 12-month contract with the potential for extension.
• The role is full time.
• A hybrid mix of working from home and working from the office in Brookvale is expected, and will be negotiated with the successful applicant.

About You

• Relevant Tertiary qualifications in HR, Law, Dispute Resolution or related fields
• Minimum 5+ years practical experience in a similar role
• A thorough and up to date working knowledge of all applicable legislation
• Experience working in a collaborative team environment.
• An excellent communicator, both written and verbally
• Highly organised, reliable, efficient & detail orientated
• The ability to deal with complex situations and exercise objectivity

Selection Critieria

Essential

• Demonstrated experience in investigation of complaints, conflict resolution and mediation
• High level of problem solving
• Excellent organisational skills and ability to meet deadlines
• Evidence of the practice of a high level of confidentiality
• Ability to facilitate and deliver workshops and presentations to engage and update stakeholders

Desirable

• Previous experience in NFP organisations – ideally with a strong volunteer base
• Conflict resolution qualifications
• Background knowledge of Workplace Relations, Work Health and Safety and Workers Compensation laws and practices

Personal Attributes

• Passionate about animal welfare and volunteering and improving outcomes
• Willingness to work cooperatively and collaboratively across the organisation
• Openness to change and the flexibility to accommodate changing requirements
• Positive attitude & ability to confidently manage a wide range of stakeholders
• Self-motivation and strong interpersonal skills.

How to Apply

If this sounds like you, and you want to be part of this amazing team - we want to hear from you!

To apply for this role, please select the ‘Apply Now’ button below. Please include a copy of your current CV, along with a cover letter outlining your experience and how you meet the Selection Criteria, and of course why you think you would be right for this role.

We are keen to fill the role as soon as possible and applicants will be processed as they come in.

If you have any questions about the role contact info@wires.org.au.

Please note:

• Only candidates with the right to work in Australia will be considered.
• Only short-listed candidates will be contacted.