Ib Case Manager

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

In your role as an Impairment Benefits Case Manager, you’ll work as part of our IB team. You will be responsible for the calculation of Whole Person Impairment (WPI) assessments in line the AMA guides 4th edition.

This will include being responsible to facilitate action and direction on next steps post the Whole Person Impairment process being calculated.

The role includes the processing and management of hearing device requests.

You’ll be a central point of contact for this particular request and be responsible for the timely and thorough handling of this request and review process with relation to hearing devices.

• Calculation of Whole Person Impairment assessments in accordance with our AMA 4th edition guidelines
• Processing of requests for hearing devices and providing a high level of customer service to injured workers directly and building rapport with providers and employers to monitor effective medical treatment programs for injured workers
• Providing Workers Compensation claims advice and customer service to all involved parties such as injured workers and their employers
• Utilising and developing effective claims management tools and skills, and working with your wider team of claims management specialists to ensure the delivery of quality service for all
• Providing other general administrative support to the Impairment Benefits team

• Workers Compensation scheme experience and AMA4 Training preferred (but not essential)
• Recent work experience within a customer service focussed role
• Exceptional administrative, time management, organisational skills, and the ability to prioritise your tasks
• Excellent communication and interpersonal skills, and a team-player attitude
• An aptitude for working within a dynamic, fast paced and challenging environment

What we can offer you:

• Collaborative working environment – friendly, flexible and supportive working environment which is built around great team support and rewarding opportunities
• Attractive remuneration packaging & flexible work arrangements including Work from Home
• Paid Parental Leave
• Opportunities for ongoing education and development
• A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
• Staff benefits including additional purchased leave, volunteer leave days, retail discounts and more!
• "Thank-You" additional leave days and company-wide celebrations to reward your hard work and dedication!

If this sounds like your new career– we want to connect! Click on Apply now!

To be considered for this opportunity you must have right to live and work in Australia when applying.

Agency applicants will not be considered for this position.