Address Hall & Prior Health & Aged Care Group is a family-owned aged care provider operating 32 residential aged care homes, with in-home and community care programs in WA and NSW. We believe that our commitment to providing high quality care can make a real difference to the lives of our consumers and their families.
We are seeking an ICT Customer Support to join our NSW ICT team in Lane Cove, working full-time.
Reporting to the National General Manager ICT this roving role will provide support of Citrix Apps & Desktop and troubleshooting level 1 and 2 technical issues to the NSW team.
Your well-honed communication, assessment, and problem-solving skills are easily demonstrated when providing excellence in customer service and support to our different stakeholders.
Now... before we set you loose across our Homes and (more importantly) introduce you to our staff, we need to ensure you possess:
Microsoft environment
Support of Citrix Apps & Desktop
Mobile device management (Workspace One)
Troubleshooting level 1 and 2 technical issues
Excellence in customer service and support
Ability to deliver training to employees with varying knowledge and understanding
Demonstrated time management and organisation skills and ability to coordinate and prioritise referrals
Interpersonal skills, including written and verbal communication
Proficiency in the MS operating systems and service desk software
Experience triaging application support issues
Experience within the aged care sector highly regarded
Our people are integral to achieving our vision of being a leading aged care provider in Australia. As well as being part of an inspiring and rewarding working environment, the benefits of working for Hall & Prior include a competitive remuneration package, flexible work arrangements, ongoing training and development opportunities and commitment to employee wellness.
If this sounds like the role for you, apply today!
As an equal opportunity employer, we encourage people from diverse backgrounds to apply.
