Ict Infrastructure Manager

About MMA Offshore
MMA Offshore is a leading provider of marine services globally. With our fleet of modern offshore vessels and our marine, subsea and project logistics expertise, we deliver pioneering blue solutions to support energy and offshore renewables projects, governments and coastal infrastructure around the world.
At MMA, you will join a diverse, experienced and forward-thinking team of global marine professionals. Whether onshore or offshore – we empower our team to build an exceptional career amongst our industry’s top marine professionals and technical experts.
  
By joining Team MMA, you can expect:  

• Global collaboration opportunities
• To work on industry-shaping projects
• Flexible career development
• A strong company culture  

The Opportunity  
MMA Offshore offers an exciting opportunity for a high-caliber proactive, hands-on ICT Infrastructure Manager to join our Information Services division. Reporting to the ICT General Manager and collaborating with top-tier teams, this role will take charge of the secure design, implementation, and management of the company's ICT assets — including networks, servers, databases, and related technology tools.
  
Key Responsibilities:

• Being an active Business Partner to collaborate with key stakeholders to understand operational and project imperatives to address their technology needs.
• Lead the ICT Infrastructure team to ensure infrastructure support and planning meets organisational needs.
• Working with the company’s cyber security team to develop and enforce infrastructure standards and procedures to ensure compliance and security.
• Ensure service requests for applications, software, hardware, network systems, and user administration are managed as per established processes.
• Design, implement and oversee the company’s ICT infrastructure including data centers, network operations, server operations, and connectivity solutions.
• Oversee the support ticketing system, ensuring tickets are addressed by the support team promptly, and escalations are managed effectively.
• Monitor the performance and health of ICT infrastructure components to ensure optimal operation.
• Implement and maintain tools for network traffic analysis, performance monitoring, and troubleshooting.
• Manage regular recovery plans, regular system backups and routine patching of infrastructure components.
• Collaborate with the Cyber Security team to ensure infrastructure components are secure from vulnerabilities.
• Ensure that infrastructure and communication systems comply with regulatory and organisational standards.
• Build and maintain effective relationships with vendors for ICT infrastructure consulting, support, and projects.
• Manage allocated budgets for ICT infrastructure spend and ensure cost-effective procurement and deployment of ICT resources.
• Define key performance indicators (KPIs) to measure and report on ICT infrastructure, projects, service delivery initiatives, risks, and performance.
• Analyse data to assess infrastructure health and identify areas for improvement.
• Oversee recruitment, training, and development of the ICT Infrastructure team.

Qualifications and skills:

• ITIL Certification or relevant experience.
• Relevant Tertiary or Industry Certified qualifications.

Essential Experience:

• Relevant experience in a similar role (5 years minimum).
• Experience in troubleshooting network environments.
• Experience in remote operating and support technologies.
• Industry certifications and tertiary qualifications are highly desirable.
• Experience in using a Configuration Management Database System (CMDB).
• Strong leadership and management skills to guide teams and drive project success.
• Proven experience in developing and implementing infrastructure architecture.
• Technical expertise in:
  • Windows Desktops & Servers
  • Office 365 administration including Intune and Azure AD
  • TCP/IP networking
  • Storage Area Networks (SANs)
  • OT Systems and Network interfaces to IT
  • Security principles
  • SDWAN – Palo Alto highly desirable
  • Backup technologies
  • Deployment technologies
  • Software acquisition, disposal, and support.
  • Excellent analytical and problem-solving skills to enable effective identification and resolution of IT related issues
  • Experience in an Active Directory environments
  • VMware/Hyper-V/VDI

How to apply
At MMA Offshore, we strive to foster a diverse and inclusive environment that empowers all employees to thrive and achieve their full potential. We strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples and people with disability.
  
MMA Offshore supports greater employment opportunities for veterans and is a proud supporter of Australian Government’s Veterans’ Employment Commitment Program.
  
To apply for this role, please submit your CV by 21 February 2024. Please note, we will commence shortlisting prior to the closing date.
  
No agencies please.