Ict Support Officer - End User Computing

The Australian Bureau of Statistics (ABS) is looking to fill multiple ICT Support Officers in the Delivery & Support team of our End User Computing (EUC) section. These are permanent positions and we are looking to fill positions at the APS 4 and APS 5 classification levels.

What you will do

As an ICT Support Officer in the ABS you will be required to:

• provide technical expertise in the delivery of project objectives
• achieve results within a project or business delivery team in a multi-disciplinary setting
• deliver outputs from supplied specifications using agreed standards and tools to achieve well-engineered results to ABS standard
• build and maintain relationships with stakeholders
• contribute to building the future culture of the ABS.

ICT Support Officers in the Delivery & Support team are versatile and responsibilities include: 

1. Provide onsite and remote technical support for all End User Computing (EUC) connected infrastructure (including laptops, printers, mobile / smart phones, tablets). Some examples of products supported are Windows 10/11, Citrix and Microsoft Office Products.
2. The management and distribution of the physical ICT laptop and desktop fleet, including updating asset registers. (ServiceNow).
3. The configuration and support for networked MFD’s. (Papercut).
4. The provision and support for ICT assistive technologies.
5. Facilitation for office refits and moves of the ICT End User hardware.
6. Monitor ticket queues to action and triage tickets, ensuring prompt and accurate handling. (ServiceNow).

About you

To be suitable you should have the following skills, qualities, and experience: 

• demonstrated ICT technical skills, or proven ability to learn, suitable to the role and duties
• proven interpersonal skills with the ability to work in a team, preferably in an ICT related role
• demonstrated lateral thinking and problem-solving skills
• demonstrated initiative, self-motivation and a positive work ethic
• a predisposition to seeking continuous self-improvement, researching and being curious.

Qualifications and Experience

• either tertiary qualification in a relevant ICT field or equivalent relevant work experience.

In addition to the above, as a high performing APS 5 you will also be expected to have:

• a higher degree of demonstrated technical and leadership capabilities
• a demonstrated ability to use judgement when dealing with challenges involving competing priorities
• a demonstrated ability to identify and facilitate new solutions or processes in supporting staff in a Windows virtual environment.

Note: these roles require the occupant to be physically active and able to lift and carry ICT hardware.

How to apply

To apply, complete an online application form on the ABS e-recruitment system. You will need to upload your current resume, provide referee details and respond to the following: 

Please provide one or two examples of where you demonstrated your initiative, communication and ICT skills relevant to these roles, to resolve an IT issue.  Maximum word limit is 500 words.

You must be an Australian citizen to apply.

Applications close at 11:30 p.m. (AEST) on Sunday 7th April 2024.