Georges Holdings Pty Ltd, trading as Georges Cameras, is one of the leading independently owned camera and electronic retailers in Australia. We sell a wide range of products such as cameras, lenses, accessories and studio lighting equipment from all major brands. We are currently looking for a full-time ICT Support Technician who will ensure the smooth operation of the company’s digital infrastructure and technology-related services.
Current Opening:This opportunity is a full-time position (38 hours per week).
Position Responsibilities and Tasks
- Provide technical support and assistance to employees and customers experiencing IT issues, such as hardware and software problems.
- Determine, instal and download the software applications needed to support different business functions, such as point-of-sale (POS) systems and inventory management software.
- Plan and execute IT infrastructure upgrades and enhancements and adapt existing programs to accommodate business growth and changing technology needs.
- Troubleshoot software- and hardware-related issues, respond to enquiries and provide guidance to users on how to resolve common problems.
- Diagnose and repair hardware failures and coordinate with vendors for warranty or out-of-warranty repairs and replacements.
- Repair and replace peripheral equipment such as POS systems, security cameras, routers and switches.
- Collaborate with management to design, plan and implement computer networks, considering factors such as network scalability, bandwidth, security and compatibility.
- Maintain and monitor the company’s local area network (LAN) and Wi-Fi networks to ensure stability and performance.
- Make design changes/improvements to the company’s website, ensuring it reflects the brand’s identity and offers an engaging user experience, incorporating e-commerce features for online sales of cameras, accessories, and electronics.
- Provide training and support to employees on how to use applications and equipment effectively and efficiently.
- Create and update documentation, user guides and knowledge base articles for common IT issues and solutions.
- Implement and manage data backup solutions to prevent data loss and ensure business continuity.
Qualifications and Skills:
- At least a Diploma in a related field
- A minimum of 2-3 years’ work experience
- Strong knowledge of computer hardware, software and operating systems
- Ability to work independently or as part of a team effectively
Salary:The role offers a remuneration package ranging from $70,000, plus superannuation for a 38-hour work week.
How to Apply: 11 Recruitment is your pathway to securing this exciting opportunity. We are looking forward to facilitating your application and potentially welcoming you to a company that values expertise. Apply now and let us help you take the next step in your career.