Ict Vendor Performance Analyst

ICT Vendor Performance Analyst, Sydney CBD + flexible office locations, Temporary opportunity until August 2024 (with the possibility of an extension)
The NSW Department of Customer Service (DCS) is a service provider, regulator, and central agency of government. DCS is undertaking an ambitious digital transformation of government services, underpinned by its Digital Government Strategy.
About the Role
We are looking for an ICT Vendor Performance Analyst to join our Vendor Management team, which is part of the Corporate Services ICT Business Engagement area. In this role you will be responsible for supporting the management of suppliers by delivering supplier performance reporting and supplier improvement analysis and activities to monitor and ensure that the supply of services is to agreed standards.

• Temporary opportunity until August 2024 (maternity leave cover), with a possible extension
• Clerk Grade 7/8: $106,025 - $117,363+ super
• Flexible work locations as per our Healthy Hybrid Habits policy

Accountabilities will include:
Collecting and analysing supplier performance data and investigate problems to enable meaningful insights and appropriate recommendations to improve compliance, effectiveness and risk mitigation
Monitoring and reporting on supplier performance, customer satisfaction, and market intelligence to inform better decision making aligned to organisational priorities and outcomes
Validating that suppliers' performance is in accordance with contract terms to ensure compliance requirements are met
Engaging proactively and collaboratively with suppliers to resolve unsatisfactory performance to minimise risks and disruptions ensuring optimal service delivery and outcomes for the business and customers
Contributing to the implementation of supplier management-related service improvement initiatives and programs to enhance business operations and performance
About you
To be successful in this role you will have:

• Professional experience in the use of data analytics and reporting in the management of contracts and suppliers
• Ability to analyse and interpret trends and results of financial reporting, contract management and business intelligence systems and prepare easily understood reports for business users
• Excellent communication skills with the ability to develop and manage effective stakeholder engagement strategies
• Results-focussed outlook with an ability to manage and execute complex projects, challenge the status quo and use strong consultative skills, including business acumen, customer empathy, with the ability to influence and partner
• Experience in working closely with multiple internal and external stakeholders in a fast-paced environment

Working at Department of Customer Service
The NSW Department of Customer Service is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.
What we will need from you:
Please click on the link below and attach your resume and cover letter.
In the cover letter please share your motivation for applying for this position and your relevant skills
Salary Grade 7/8, with the base salary for this role starting at $106025 base plus superannuation
Click to access the Role Description. For enquiries relating to recruitment please contact Nicole Turner via Nicole.Turner@customerservice.nsw.gov.au.
Visit the to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Monday 29th January 9:59am
Working at Department of Customer Service
The Department of Customer Service (DCS) is a great place to work! Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.
Visit our to find out what it means to work for us.
You Belong Here
We are committed to diversity, inclusion, and new ways of working.
We have 8 million+ reasons to care and want our employees to represent the communities that we serve.
You can view our full diversity and inclusion statement .
We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via Nicole.Turner@customerservice.nsw.gov.au or 02 9494 8351.
For more information, please visit