Im Training And Support Officer

Our story
The Victorian Foundation for Survivors of Torture Inc. (also known as Foundation House) was founded in 1987 to advance the health, wellbeing and human rights of people of refugee background who have experienced torture or other traumatic events. We have worked with over 100,000 people from more than 70 different communities and are recognised as a national leader in the provision of trauma-informed and trauma-focused service delivery.
Your Impact
We are at an important stage of transitioning from a legacy case management system to a new Client information Management System (CIMS). Your role as the Information Management Training & Support Officer is to provide helpdesk support and training to users in the legacy system in the short term and help them transition to the new CIMS in the medium term. You will assist in enabling them to employ competent and accurate data entry practices and good workflow to support high quality service delivery, data extraction and reporting. You will also develop and maintain Information Management (IM) training materials and will work to support enthusiastic, positive and successful use of the new system by all users, to increase our capacity to provide safe, person-centred, effective and connected care to all clients and communities who engage with Foundation House.
This is a 0.8 - 1 EFT, 12 month fixed term position.
What you'll need
To be successful, you will need to positively respond to the following selection criteria:

• Experience in developing and delivering Training and Supporting users of an electronic system with data entry and workflows.
• Experience with a client management (CMS) or electronic health care healthcare (HER) system - Salesforce experience desirable.
• Some background in processing and working with client data at a basic to intermediate level.
• Solid general software skills including intermediate excel skills.

In return
You'll be rewarded with:

• an attractive remuneration package, $98,108 (gross per annum pro-rata) + superannuation + leave loading
• salary packaging benefits of up to $18,550
• novated car leasing options
• a role with true purpose to make a difference in people's lives
• a welcoming, highly diverse and Supportive team environment
• generous leave provisions with option to purchase additional leave
• access to our Employee Assistance Program (EAP) for staff and family members.

Foundation House is an inclusive employer
Foundation House is an equal opportunity employer; we foster a work environment that is inclusive and diverse. We are values driven and are committed to improving the life outcomes of refugees and asylum seekers.
Foundation House is a state-wide agency offering services throughout Victoria. We currently have approximately 250 staff across our five offices in Brunswick, Dallas, Dandenong, Ringwood and Sunshine, and we also provide services in partnership with other agencies in regional and rural Victoria.
Foundation House is a Child Safe organisation committed to promoting and protecting the interests and safety of children. We actively play a part in combating family violence, as reflected in our organisational policies, protocols and staff development.
Read more about our history on our website .
How to apply
Please upload your CV and a cover letter (maximum one to two pages) outlining why you are suitable for this role and how you meet the selection criteria as described above.
Please refer to the position description for detailed information about the role. For more information about our hiring process, please refer to our careers with us page
Applications for this position closes 11:59pm Sunday 4 February 2024.
For enquiries please contact Michael Fenton - Health Information Manager on 9389 8900. Or via with the subject line: IM Training and Support Officer.
Hiring is subject to satisfactory Police Check, current Working with Children Check, and proof of the right to work and live in Australia.