AddressVenue Manager:
To provide an exceptional on-site customer experience by managing the team to achieve the best possible acting performances and the highest standards of customer service, whilst ensuring the lead mixologist and their team are delivering high quality cocktails enjoyed by the guests.
Roles and Responsibilities:
- To work Wednesday to Sunday “On-Site”, at the venue they manage, subject to company performance.
- To create a positive guest experience by delivering and delegating a high level of service and ensuring all staff immerse guests into our worlds. On top of this, ensuring all shows and turnarounds run to time.
- To create a positive staff culture of fun, positivity and team work.
- To deliver an arrival briefing to guests in small groups.
- To follow a step process if guests are behaving inappropriately to staff, potentially resulting in you needing to ask them to leave.
- To create a positive staff culture of fun, positivity and team work.
- To assist in any area of the venue when staffing constraints require.
- To maintain a birds eye view on the venues guest numbers each day and to coordinate staff requirements with Performance and Bar Managers.
- Identifying team strengths in order to establish the best team dynamics to ensure a great experience is delivered and excellent service is consistently achieved.
- Provide coaching, feedback and direction to Staff and assess performance against company goals on an ongoing basis.
- Consistently review venue operations and staffing to identify any problems, concerns and opportunities for margin improvement.
- Works closely with Performance and Bar Manager “On-Site” to drive continuous improvement of the experience .
- Work closely with Customer Services Manager to solicit guest feedback to understand room for improvement.
- To manage the venue to meet and exceed standards in quality, safety and cleanliness. The manager will be the venues fire warden.
- To manage the venue’s Dry Cleaning requirements.
- To manage the venue’s Security requirements.
Some important traits:
- Being a people person is hugely important, both in terms of dealing with drunk and unreasonable guests, as well as bringing your fellow team mates together into a unit who enjoy working together, mainly made up of actors and mixologists.
- Handling pressure, remaining calm and making quick decisions is important too...be this a fire alarm going off during an experience or a mixologist not turning up for a shift or a guest acting inappropriately inside the venue despite having the rules explained to them on entrance.
- It goes without saying being hard working and having a strong drive is essential.
- You’ll be our main point of contact in Melbourne, so pride in the venue cleanliness and up keep is key too, treating it like your own.
Pay: $45 AUD an hour + superannuation, therefore $50 AUD an hour in total
On Site Hours:
- Circa 30-35 Hours. Subject to guest numbers each week.
Off Site Hours:
- Retainer of 3 Hours each week for schedules, messages and emails.
