Implementation Specialist

Implementation SpecialistDepartment: ImplementationEmployment Type: Full TimeLocation: Melbourne or SydneyReporting To: Head of Implementation, APACCompensation: $84,000 OTE of $94,000DescriptionReward Gateway, together with Edenred, are a global market leader in benefits and employee engagement. We help our clients and their leaders to transform employee experience that will attract, engage and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more.With our shared missions of 'Making the World a Better Place to Work' and 'Enriching Connections, For Good', you'll be contributing to improving employee engagement and building better, stronger and more resilient organisations to improve people's daily lives. Our shared mission guides our every action and charts a sustainable path to a better future.What you'll be doing:
As an Implementation Specialist you will help us to build and deliver outstanding solutions that delight our clients and prospects. You will support Enterprise level client projects, run product set-ups and deliver client onboarding for some of Australia and New Zealand's most prestigious and well known global organisations.What's in it for me?
OTE of $94k (base $84k + $10k bonus)There are genuine pathways to career progression, and we are offering an opportunity for you to achieve the globally recognised Project Management Professional (PMP)® certification through the Project Management Institute.You will be part of a high-performing Implementation team within an extremely well-established, stable and high-growth 'Unicorn' SaaS company that has a Glassdoor employer rating of 4.9 out of 5.You will receive over 76 individual employee benefits and perks within our Benefits Centre including:

• A flexible vacation plan of up to 45 days per year
• $750 a year Wellbeing Allowance
• Professional development books, E-books, podcasts
• Bonus payments for a number of life milestones
• Employee, friends and family discounts across hundreds of retail, hospitality and lifestyle brands

Flexible, Hybrid Working:
Our office is for you to use as much as you like; as a minimum our APAC Implementation Team works from our or at least twice a week.Main duties include:

• Managing stakeholder relationships internally and externally
• Planning, managing and delivering the implementation of new client programmes, within delivery SLAs and budgets
• Ensuring that general standards of service exceeds the client's expectations
• Acting as Client champion in Reward Gateway during the implementation process and liaising with our global Service and Product teams
• Working with global Client Support, Design and Product teams during the implementation project and assigning tasks clearly to ensure the best outcome for the client
• Testing and troubleshooting final system setups
• Identifying, resolving, and providing assistance for wider Australian Implementation team troubleshooting
• Ensuring customer database (Salesforce), project management tool (GuideCX) and communication tool (Slack) are accurate and up to date
• Providing sound technical knowledge of our product and its capabilities

Experience and skills you need in this role:

• A good level of customer support and project management experience gained from working within a B2B tech environment or similar.
• Excellent customer-facing and presentation delivery skills with some commercial understanding i.e. Sales processes etc.
• A flexible and practical approach with strong planning and prioritisation skills, a high level of attention to detail and an ability to work independently as well as cross functionally.
• An ability to build rapport with ease and confidently deal with senior stakeholders internally and externally.
• An ability to respond quickly and effectively to tasks in line with service level KPIs.
• Strong written and verbal communication skills.
• A high level of curiosity and an eagerness to learn new pieces of software

The Interview Process:

• Telephone call with our Senior Talent Acquisition Partner, APAC
• Interview with our Head of Implementation, APAC, and our Implementation Team Lead
• Take home presentation task
• Final interview and task presentation with our Head of Implementation and another member of our APAC Leadership Team

At Reward Gateway, we are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you have any specific requirements or need reasonable adjustments at any stage of the recruitment journey, please let your Talent Acquisition Partner know. Your needs are important to us, and we want to ensure an equitable experience for every candidate.Be comfortable. Be you.At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity, and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.We hire BETTER.From perks to people, our BETTER approach to hiring earns us more trust, happier people, and more world-class talent that helps us to make the world a better place to work. Find out more about Reward Gateway's approach to benefits, equality, talent, technology, empathy, and what you'll get in return for joining our Mission at .