Address
Form of work1000 Mile Travel Group was founded by two highly experienced industry professionals who sought to take full advantage of the waves of change in the travel sector and redefine travel services fulfilment for businesses. We have a fantastic reputation for staff retention, valuing our employees and providing a supportive working environment.
About the role This role will be responsible for supporting our network of travel advisors, implementing our new client wins, and streamlining operational efficiencies. This role will be an integral part of the Head Office team and will report to the Operations Manager.
The Implementation and Operations Support role will work on multiple requests and enquiries concurrently and ensure that disruptions or changes to technology solutions have as little impact as possible on the customers and Travel Experts.
This role ensures that the functional relationships of our 3rd party Online Booking Tools (OBTs) and proprietary limited tools and Tramada are being supported daily and support Travel Experts to empower themselves to run their own business more effectively through our systems. You will be accountable for the daily operating functionality of systems like Tramada, Serko, Lightning Travelport, Sabre, automation systems, and more. In addition, this role will project manage the implementation of new customers with a focus on streamlining the process and speed to market for the implementations of our new client wins.
This role will require engaging with multiple stakeholders including our Travel Expert business owners, corporate customers, CTM’s National Support Team and more. This is a great position for somebody who is known as ‘great at understanding the technical and thinking outside the box’. You will be solution-focused and know that ‘customer service’ is where your passion lies.
At 1000 Mile Travel, we believe in a model where businesses are doing business with our business owners. Our Travel Experts are some of the most trusted and experienced in the industry, providing clients with exceptional service and product knowledge within a supportive, independent, team-based environment. Technology plays an ever-increasing role in our industry, and we like to put the people behind our technology at the forefront of our business. This role is an important piece in ensuring that we are engaging with our customers on all levels and exceeding the expectations of support they rely on.
Working position and benefits
o At 1000 Mile, we walk the talk as a mobile flexible workplace, promoting quality of life balance as a core to success
o Flexibility is available in this role with a hybrid of work from home and from the Melbourne office should the candidate meet certain requirements.
o You will be working in a cohesive team, a company that really prides themselves on having a positive work environment
o Ongoing training and coaching to reach your potential
o Career Development & Progression Opportunities
Skills and Experience
✔ Ability to make decisions autonomously
✔ Proficient with Microsoft Programs in particular PowerPoint, Outlook, Word, Excel, and SharePoint
✔ Demonstrated ability to effectively problem solve under pressure
✔ Ability to communicate with a diverse client base in a professional manner at all times
✔ Excellent prioritization and time management skills
✔ Previous corporate travel experience or experience in a similar support desk environment
✔ A working knowledge of Galileo and Sabre GDS systems
✔ Tramada and Serko experience would be advantageous
✔ Basic understanding of Online booking tools and their workflows would be advantageous
✔ Ability to multi-task in a fast-paced customer-service focused environment
✔ A keen attention to detail
✔ A results’ focused, strong team player
✔ Strong written and verbal communication skills and the ability to adapt communication style depending on audience knowledge levels.
✔ Ability to adopt a ‘help desk’ approach to the role.
