AddressFoodhub is a highly successful tech business providing Online Ordering and POS systems to the restaurant and takeaway industry worldwide. With over 30,000 clients spanning the Australia, New Zealand, UK, Ireland, USA, Canada, Nigeria, Grenada, we empower our partners to thrive in a competitive market through innovative technology solutions.
Our Mission
Our mission is to enhance the consumer experience from the moment an order is placed until it arrives at the door and beyond. By leveraging a 0% commission model, cutting-edge technology, dedicated Customer Service, and national advertising campaigns, we ensure our restaurant and takeaway partners are in the best possible hands.
Our Solutions
We offer a comprehensive turn-key solution to drive business growth and open new revenue streams:
- Web and Mobile Ordering: A consumer-focused food ordering platform and personalised websites that enable customers to order their favorite dishes with ease.
- 3rd Party Order Aggregation & Dispatch: Seamless integration with multiple ordering platforms and efficient delivery management.
- Complete Hardware/Software POS Systems: Robust systems supporting extensive POS integrations, on-premise self-order kiosks, QR code ordering and payment, table-side mobile order/receipt printers, and more.
- Modular White Label Solutions: Our solutions are offered on a modular basis, allowing clients to choose the services that best suit their business needs.
Our Commitment
We are dedicated to supporting our partners with a product and development team that ensures smooth operation and continuous innovation. Foodhub rivals giants like Just Eat (Menulog) in the UK, and we aim to replicate this success globally.
Join Our Team
As the food and hospitality sector experiences unprecedented growth, we are looking for a dedicated all-rounder to join our local Customer Service team. This role also involves hands-on work in our Warehouse, making it perfect for someone who enjoys a dynamic and varied work environment.
If you have exceptional communication skills, a passion for delivering outstanding customer experiences, and the drive to help build and support our growing team, we want to hear from you. Join us at Foodhub and be part of the future of food technology.
What you will bring
- Ability to effectively handle and resolve client enquiries
- Ability to multitask and work as part of a team
- Positive attitude and willingness to learn
- Great verbal and written communication skills
- Organised and systematic approach
What the role entails
- Receiving Inbound Client Service Calls
- Conducting FCR (First Call Resolution)
- Working and communicating with other departments to ensure the client is getting the desired outcome required
- POS dispatch and returns processing
- Project development and product testing
- Inventory Management
What we have to offer
- Great team environment, office is based in New Lambton!
- Ongoing training and development with continuous support
- 38 hour week, Mon-Fri, flexible working hours between 8am - 8pm
- Immediate interview process
We look forward to hearing from you!
