Information Support Assistant

Overview The role is to provide administrative support to both learners and the Learning Information team by responding to learner questions as required and ensuring all administrative tasks for the team are completed on time.  Key Responsibilities:

• Provide consistently high-quality customer service by interpreting and resolving first-contact enquiries from internal customers and external vendor, public, and industry enquiries in a fast- paced environment.
• Manage communication with learners, demonstrating a willingness to assist and a commitment to providing high-quality service.
• Manage the processing a range of transactions, including the updating of learner course completion records accurately and efficiently, referencing knowledge articles to ensure the transaction is consistently executed accordingly to requirements.
• Escalate more complex enquiries and transactions to ensure the timely and effective resolution of issues, providing feedback to the customer to ensure they are aware of the progress of their enquiry and/or transaction.

 
Key Skills:

• Demonstrated knowledge and/or experience in a customer-centric service organisation such as a contact centre, service centre, shared service, corporate or managed service environment.
• Demonstrated ability to adapt and to learn and implement new processes and procedures as new technology, service requirements and work methods emerge.
• Demonstrated ability to take ownership of customer experience and to build rapport, understand customer requirements and to provide best possible service approach from first contact.
• Experience using multiple computer-based systems and ability to learn new systems with ease.

If you are interested in this role, please apply immediately or contact *************@Chandlermacleod.com

At Chandler Macleod, we are committed to fostering a diverse workforce where everyone is welcome. We encourage applications from Aboriginal and Torres Strait Islander peoples, women, people living with a disability and the LGBTIQA+ community.

You can read more about our commitment to diversity and inclusion at https://www.chandlermacleod.com/diversity-and-inclusion