Address
Form of work- Support Council’s Infringements Collections team
- Temporary part-time – 23 hours per week (12-month contract with the potential for a 6-month extension)
- Salary from $80,937 plus super pro rata
A bit about the role
This role is responsible for the effective management of council’s infringements debtor management process where stakeholder account management through identifying and implementing required solutions for the recovery of outstanding infringements debt is key. You will be the central point of contact for infringements debtors seeking information and/or support for payment of their infringements arrears and will ensure compliance to legislative requirements and industry best practices.
You will contribute to the success of the team through active teamwork and effective performance of your responsibilities and allocated duties.
What you’ll deliver
- Effective management of council’s infringements debtor accounts
- Actively manage and facilitate council’s infringements collections
- Ensure compliance to relevant legislation, policies, and guidelines
- Drive good customer service practices, working to effectively support a variety of internal and external stakeholders
What you’ll bring
- Strong demonstrated work experience in debtor management and collections
- Experience in customer service-based team operations within a complex and sensitive working environment
- Proficient stakeholder management skills
- Strong written and verbal communications skills
- Strong problem-solving skills and experience
- Experience in operational process review and development within the context of relevant legislative and statutory requirements
- A positive, curious and flexible mind
What’s next?
If you think this role might be for you, we want to hear from you. Please apply by following the links and sending us a cover letter and your resume. We do not require any selection criteria to be addressed.
To find out more about the role, please contact Andrew Davis, Executive Finance Manager
on: (03) 8353 4***.
Applications will be accepted until 11:59pm 10 March 2024
We are a proud inclusive employer. We encourage people from all walks of life to apply for our job opportunities. Our commitment is to provide diverse, safe and inclusive environments where everyone can grow and succeed.
